The Work Ahead in Utilities: Powering a Sustainable Future with Digital

Utilities companies are shedding their reputation for slow adoption of digital technologies, according to our study. Using IoT, AI, automation and analytics, they aim to eliminate slow processes, elevate customer experience and deliver measurable results to boost sustainability.

Prabjot Singh
Prabjot Singh,

Utilities’ business models have remained unchanged for the past 100-plus years. For the most part, these organizations operated in a monopolistic and highly regulated cost-plus environment, only driven by competition where deregulation was allowed. Because the “customer” was the meter itself, there was little incentive to understand the individual or business behind it.

A sector that has been traditionally recognized for stability, reliability and predictability now faces a once-in-a-decade shift across every aspect of the business, from operations and maintenance to customer engagement, as utilities realize how much more can be achieved with digital. 



Related Publications

Cloud eBook: Potential, pitfalls and best practices in the Nordics

Whether it’s migrating the entire core infrastructure to one or more cloud service providers, aka hyperscalers, or just simplifying a handful of processes using Software as a Service (SaaS) tools, the cloud represents the digital future. The pandemic has accelerated the ongoing cloud adoption and during 2021, 51% of Nordic organizations are predicted to reach IDC’s highest level of cloud maturity.

White Paper: Blockchain For Power Utilities

Can blockchain be an option for power utilities that want to streamline operations, decrease costs and deliver on the promise of the distributed smart grid? This white paper helps you evaluate blockchain-based technologies and provides guidance on a framework approach to move forward.