The 2020 Customer Experience
Do you know the three megatrends affecting consumer-facing companies? Learn about system convergence, self-service and zero-UI.
As nontraditional companies enter the insurance scene and insurtechs (powered by artificial intelligence, machine learning and the Internet of Things) launch novel products, incumbents need to accelerate innovation and differentiate the customer journey to remain in the game. To compete successfully in this new landscape, insurance companies are taking a fresh look at the value chain – including products, distribution methods and service models – through a digital lens.
In our work with insurers around the world, the three most common goals for software engineering, also referred to as digital engineering, are to:
This white paper explores how to achieve these three imperatives through digital engineering and highlights a few examples of progress. You can also read more about insurance trends and technologies here as well as about Cognizant's insurnace offerings.