In the wake of the fintech threat and other digital disruptions, financial services executives are struggling with how to deepen their customer relationships. The problem is, many don’t understand customers’ relationship with banking and money. Until now.
This anthropological study closely followed the lives of people in the U.S, UK and Germany, to understand their habits and emotions when dealing with finance and financial institutions. A survey of 3,000 consumers were also conducted, as well as multiple interviews with academics, financial services execs and fintech industry players.
Download the report and learn why your digital focal point should be on slow money (pensions, insurance, investments, etc.), and get suggestions on actions to meet the challenge.
Whether it’s migrating the entire core infrastructure to one or more cloud service providers, aka hyperscalers, or just simplifying a handful of processes using Software as a Service (SaaS) tools, the cloud represents the digital future. The pandemic has accelerated the ongoing cloud adoption and during 2021, 51% of Nordic organizations are predicted to reach IDC’s highest level of cloud maturity.
Adopting a microservices architecture style? Learn how to avoid implementation challenges and even failures in this whitepaper.
Artificial intelligence is a broad field that holds a great potential. It already impacts how businesses operate across industries. In this guide, we put AI in a Nordic context on basis of 975 leaders’ AI insights.
Global businesses are experiencing major disruptions driven by digitalization, and the HR departments are at the front line. What will HR of the future look like? Will operational tasks to be taken over by robots? How can outsourcing of HR processes empower a more strategic approach? Download our whitepaper with a focus on HR in the Nordics.
Responding to changing customer expectations, higher operating costs, new technology and an evolving regulatory landscape, Financial Services organisations now also face the uniquely challenging environment created by COVID-19.
Digitalization, upstart competitors, the need for breakneck speed and agility, and an increasingly diverse and demanding workforce require more from leaders than what most can offer. Check out our new survey with 4,394 global leaders.
AI is moving beyond experimentation to become a competitive differentiator in financial services – delivering a hyper-personalized customer experience, improving decision-making and boosting operational efficiency, our recent primary research reveals.
How do you keep up with today’s consumers? Through well-thought-out digital transformation. However, investments too often focus on the front-end experience instead of having a cross-section approach.
