Want to streamline the customer experience, reap cost savings and shift processes from reactive to proactive? Then chat bots are the way forward. 2018 saw a surge in chatbot development for a range of business needs. The global chatbot market is expected to reach USD 1.25 billion by 2025.
However, when chatbot interactions are mechanical, non-conversational or inferior to human-based conversations, the initiative can lead to a loss of business. Therefore, organizations need to carefully plan and execute these systems to overcome strategic and tactical challenges.
To help insurers create a successful chatbot implementation, we’ve worked to decode the anatomy of a chatbot, based on an assessment of roughly 100 existing systems used around the world today, 20 of which are offered by businesses in Asia Pacific. We focused in particular on the best chatbots in the insurance industry, including those from Lemonade, Trōv, Next and LeO.
This report presents three pillars of an effective chatbot – communication, comprehension and collaboration – and illustrates how chatbots should excel in these areas. We also discuss the potential impact and use cases of chatbots for various lines of business in the insurance industry.
You can also read more about Cognizant's offering and current trends within the insurance industry.
Whether it’s migrating the entire core infrastructure to one or more cloud service providers, aka hyperscalers, or just simplifying a handful of processes using Software as a Service (SaaS) tools, the cloud represents the digital future. The pandemic has accelerated the ongoing cloud adoption and during 2021, 51% of Nordic organizations are predicted to reach IDC’s highest level of cloud maturity.
Adopting a microservices architecture style? Learn how to avoid implementation challenges and even failures in this whitepaper.
Artificial intelligence is a broad field that holds a great potential. It already impacts how businesses operate across industries. In this guide, we put AI in a Nordic context on basis of 975 leaders’ AI insights.
Global businesses are experiencing major disruptions driven by digitalization, and the HR departments are at the front line. What will HR of the future look like? Will operational tasks to be taken over by robots? How can outsourcing of HR processes empower a more strategic approach? Download our whitepaper with a focus on HR in the Nordics.
Digitalization, upstart competitors, the need for breakneck speed and agility, and an increasingly diverse and demanding workforce require more from leaders than what most can offer. Check out our new survey with 4,394 global leaders.
Moving to more responsive, AI enabled architectures that accelerate data management and deliver insights, will help insurers drive business performance.
The “Egen Pensjonskonto” (Own Pension Account) reform is a major leap towards individualization of the Norwegian pension system. This is the first paper in a series of three exploring what the reform means for the pension industry and individuals.
Although finance and actuary are the two most obvious areas affected by IFRS 17, they are not the only ones. For insurers wanting to keep up, it's high-time to start a comprehensive financial transformation program.
