This report highlights the key impacts and attributes of digital process models that sharpen organizational agility, resilience and competitive fitness. By applying these new approaches, businesses can shift from legacy to digital thinking that delivers lasting business process change and experiences that resonate for customers, employees and ecosystem partners.
Offering frictionless processes is now a critical competitive necessity. It’s become unsustainable for organizations to maintain expensive and sclerotic legacy silos, where antiquated approaches cause clunky, flawed, frustrating experiences.
Going forward, businesses need to rethink how work gets done so that the starts, stops, handoffs and run-arounds are eliminated (or at least made virtually unseen) for those interacting with them. In doing so, the notion of a “process” needs to be rewired into dynamic, fluid, always evolving, scalable, predictable and proactive human experiences that employees, partners and customers value most.
The following insights, gleaned from our research and conversations with organizations seeking to optimize operations work, underscore the strategic imperatives that are shaping the future of processes for the modern business.
Whether it’s migrating the entire core infrastructure to one or more cloud service providers, aka hyperscalers, or just simplifying a handful of processes using Software as a Service (SaaS) tools, the cloud represents the digital future. The pandemic has accelerated the ongoing cloud adoption and during 2021, 51% of Nordic organizations are predicted to reach IDC’s highest level of cloud maturity.
As businesses navigate the changes the pandemic has wrought, three watchwords stand out: complexity, resiliency and speed. This is where IPA comes in, according to our study with 4,000 executives.
To get ahead in the industrial space amid the prolonged pandemic, manufacturers must embrace holistic agility and resilience, and democratize access to applications and data. This whitepaper provides a roadmap ahead.
Covid-19 served as a wake-up call to manufacturers – one that has accelerated the need for digitalization. To find out what technology investments will propel manufacturers forward, we conducted ESI ThoughtLab. Learn more in our e-Book.
Artificial intelligence is a broad field that holds a great potential. It already impacts how businesses operate across industries. In this guide, we put AI in a Nordic context on basis of 975 leaders’ AI insights.
Given crises such as the ongoing pandemic, the merge of physical and digital worlds, and the ever-increasing customer expectations – the need to create a more holistic, responsive and better-connected ecosystem is pivotal.
To deliver a mature digital customer experience, energy and utility companies need a strategic roadmap and strong platform that keeps customers loyal and engaged. Here’s how to get started.
Robots promise immense power to improve long-haul trucking and the associated business supply chains, by increasing the speed, safety, efficiency and cost of how goods are transported. But at what cost?
