The Future of Chatbots in Insurance
In our global assessment of 100 business chatbots, we’ve identified the key elements for insurers to incorporate into these systems. Find out what they are.
Snapshot Insights,
Today’s digital generation expects brands to use consensual data to enhance their experience by offering more personalized services and offerings. The insurance industry is at the cusp of disruption, driven by a combination of nimble start-ups using emerging technologies and new data sources to serve evolving customer preferences. This is pressuring insurers to change how they approach product design, pricing and distribution in ways that leverage all available data.
Yet, most insurers are unprepared to access and use this data to offer personalization, based on individual risk assessments or anonymized profiles, and support customers through their various insurance needs and policy lifecycle. Moreover, insurers are not equipped to receive and analyze incoming data flows from myriad digital platforms. Likewise, device manufacturers are ill-equipped to share user data directly with the myriad of insurers across geographies.
This predicament presents an opportunity for a new player in the insurance ecosystem: the data intermediary. In this white paper, we examine the underlying forces and the need for an investment in creating a common data-warehousing platform ideally positioned between the data receiver, such as a wearables manufacturer, and the insurer.
In our global assessment of 100 business chatbots, we’ve identified the key elements for insurers to incorporate into these systems. Find out what they are.
Although finance and actuary are the two most obvious areas affected by IFRS 17, they are not the only ones. For insurers wanting to keep up, it's high-time to start a comprehensive financial transformation program.
How do you keep up with today’s consumers? Through well-thought-out digital transformation. However, investments too often focus on the front-end experience instead of having a cross-section approach.
Many insurers are setting up ventures in parallel to their traditional business. Here are some lessons we’ve acquired by helping our clients establish winning ventures.
Insurtech firms have caused an upheaval in the insurance industry. It's about time for insurance incumbents to take a fresh look at how to apply new digital capabilities.
Do you know the three megatrends affecting consumer-facing companies? Learn about system convergence, self-service and zero-UI.
Explore a new framework that lets insurers assess their digital maturity, identify how best to move ahead, and gain insight into the practices of industry digital leaders to guide their own efforts.
The insurance industry – from product development to underwriting to claims – is being fundamentally transformed by AI technologies. However, most insurers will need to accelerate their efforts.