AI is moving beyond experimentation to become a competitive differentiator in financial services – delivering a hyper-personalized customer experience, improving decision-making and boosting operational efficiency, our recent primary research reveals.
AI-driven solutions are becoming a competitive requirement for banks and other financial services companies. No wonder; AI is delivering real value – enhancing the customer experience, improving trading and portfolio management, assessing the creditworthiness of loan applicants, and detecting potential instances of fraud and misconduct, among many other applications.
Yet, many financial services institutions (FIs) remain in an experimental phase and will need to accelerate actual AI deployment. They need to see AI as a business play, rather than a technology challenge. We believe FIs need to look over the horizon and invest in more advanced AI technologies that pivot around deep learning and will bring even greater benefits in the near future.
This report offers recommendations on the near-term and mid-term investments in AI that will drive business returns in such areas as chatbots, decision support for customer contact
centers, provision of financial advice, and investment and trading decisions. Our advice is bolstered with case illustrations that reflect our best thinking and experience on these issues as well as by the results of our recent AI survey.
Whether it’s migrating the entire core infrastructure to one or more cloud service providers, aka hyperscalers, or just simplifying a handful of processes using Software as a Service (SaaS) tools, the cloud represents the digital future. The pandemic has accelerated the ongoing cloud adoption and during 2021, 51% of Nordic organizations are predicted to reach IDC’s highest level of cloud maturity.
Adopting a microservices architecture style? Learn how to avoid implementation challenges and even failures in this whitepaper.
Artificial intelligence is a broad field that holds a great potential. It already impacts how businesses operate across industries. In this guide, we put AI in a Nordic context on basis of 975 leaders’ AI insights.
Global businesses are experiencing major disruptions driven by digitalization, and the HR departments are at the front line. What will HR of the future look like? Will operational tasks to be taken over by robots? How can outsourcing of HR processes empower a more strategic approach? Download our whitepaper with a focus on HR in the Nordics.
Responding to changing customer expectations, higher operating costs, new technology and an evolving regulatory landscape, Financial Services organisations now also face the uniquely challenging environment created by COVID-19.
Digitalization, upstart competitors, the need for breakneck speed and agility, and an increasingly diverse and demanding workforce require more from leaders than what most can offer. Check out our new survey with 4,394 global leaders.
How do you keep up with today’s consumers? Through well-thought-out digital transformation. However, investments too often focus on the front-end experience instead of having a cross-section approach.
Do you know the three megatrends affecting consumer-facing companies? Learn about system convergence, self-service and zero-UI.
