Business Process
Digitalization, upstart competitors, the need for breakneck speed and agility, and an increasingly diverse and demanding workforce require more from leaders than what most can offer. Check out our new survey with 4,394 global leaders.
Artificial Intelligence
AI is moving beyond experimentation to become a competitive differentiator in financial services – delivering a hyper-personalized customer experience, improving decision-making and boosting operational efficiency, our recent primary research reveals.
Blockchain
Given crises such as the ongoing pandemic, the merge of physical and digital worlds, and the ever-increasing customer expectations – the need to create a more holistic, responsive and better-connected ecosystem is pivotal.
Insight, Strategy & Design
Be it geopolitics, national politics, socioeconomics, business, work or life in general – very little will remain unchanged by Covid-19. This report explores what the world might look like in 2023.
Advanced Analytics
Moving to more responsive, AI enabled architectures that accelerate data management and deliver insights, will help insurers drive business performance.
Based on a world-wide study with 2,491 C-level respondents across regions and industries, this report compiles real-world lessons and practical tactics to help your company thrive in the modern economy.
Internet of Things
Cities adopting smart technologies are already seeing less crime, congestion, and pollution, as well as improvements in public health, productivity, and living conditions. This eBook, generated by think tank ESI ThoughtLab, provides evidence-based decision support to drive urban success.
Insight, Strategy & Design
The “Egen Pensjonskonto” (Own Pension Account) reform is a major leap towards individualization of the Norwegian pension system. This is the first paper in a series of three exploring what the reform means for the pension industry and individuals.
Customer Experience
How well are companies delivering when it comes to customer experience? What capabilities and technologies are necessary for CX success? How important is a customer-centric culture? To find out, we surveyed over 2,000 business professionals and consumers.
Insight, Strategy & Design
Gaining a competitive edge through outcome engineering requires a new mindset. Learn how to connect design and engineering.
Automation
In our global assessment of 100 business chatbots, we’ve identified the key elements for insurers to incorporate into these systems. Find out what they are.
Although finance and actuary are the two most obvious areas affected by IFRS 17, they are not the only ones. For insurers wanting to keep up, it's high-time to start a comprehensive financial transformation program.
Customer Experience
How do you keep up with today’s consumers? Through well-thought-out digital transformation. However, investments too often focus on the front-end experience instead of having a cross-section approach.
Insight, Strategy & Design
Many insurers are setting up ventures in parallel to their traditional business. Here are some lessons we’ve acquired by helping our clients establish winning ventures.
Advanced Analytics
Insurtech firms have caused an upheaval in the insurance industry. It's about time for insurance incumbents to take a fresh look at how to apply new digital capabilities.
Cloud
Large enterprises can keep costs low, simplify IT management and keep critical business information secure by transitioning to hybrid cloud.
Artificial Intelligence
We’ve gathered seven case studies that show how manufacturers are laying the digital foundation to lower costs, boost revenues and enable market agility in the intelligent, connected era.
Artificial Intelligence
With human workers at all levels increasingly collaborating with intelligent machines, here’s how organizations can develop the new disciplines needed to optimize the capabilities of both.
Learn how 19 businesses have increased efficiency, realized cost savings and prepared for growth by applying digital technologies to their supply chains.
Customer Experience
Do you know the three megatrends affecting consumer-facing companies? Learn about system convergence, self-service and zero-UI.
Customer Experience
To deliver a mature digital customer experience, energy and utility companies need a strategic roadmap and strong platform that keeps customers loyal and engaged. Here’s how to get started.
Internet of Things
Sensors are everywhere, and the trend will continue. Here’s how to maximize the benefits of Internet of Things deployments.
Explore a new framework that lets insurers assess their digital maturity, identify how best to move ahead, and gain insight into the practices of industry digital leaders to guide their own efforts.
Customer Experience
The eruption of customer wellness and activity data captured by wearables, lifestyle apps and other digital platforms presents a tipping point for the insurance industry.
Artificial Intelligence
The insurance industry – from product development to underwriting to claims – is being fundamentally transformed by AI technologies. However, most insurers will need to accelerate their efforts.
Advanced Analytics
Could you have predicted the rise of the social media influencer back in 2009? To get and stay employed within marketing, check out this guide.
Infrastructure
Are legacy systems causing you pain? Download this step-by-step guide about how to modernize your IT core.
Cloud
Many companies have jumped into the rapidly moving cloud space to serve a variety of use cases, teams, and developer types. According to Forrester, this approach fall flat without the proper hybrid cloud strategy.
Of the top 20 global technology companies, exactly none are European. Against the U.S. and China, Europe appears to lag in digital prowess.
European banks face four key threats, according to this report based on Longitude Research survey sponsored by Cognizant. Learn what to do about it.
Automation
RPA is just the start; insurers need to holistically embrace more powerful intelligent process automation to improve performance in today’s growth-challenged marketplace.
Artificial Intelligence
What do 975 executives across industries in the U.S. and Europe (incl. Sweden and Norway) have to say about the state of AI?
Artificial Intelligence
How 11 organizations are using artificial intelligence to accelerate decision making, improve business processes, enhance user engagement, reduce costs and drive remarkable growth and profitability.
Artificial Intelligence
Within most organizations, there’s typically a single business issue or goal that kicks off the initial AI journey. After that, its development rarely follows a straight line.
Smart cities can operate as catalysts for productivity, efficiency and quality of life for workers. No wonder that 43% of business leaders are looking to move offices to cities with a compelling smart city vision.
Automation
Process automation is vital to banking’s future; 90% of the 302 industry leaders in our study appear convinced that process automation is either important or critical to their business. Yet many are struggling to move beyond early proofs of concept. Why is that?
Cloud
While the legacy IT industry of servers, databases and cables is still important, it has essentially become a utility, taking a backseat to the need for an agile, flexible and quickly scalable technology foundation that drives business.
Advanced Analytics
With increasingly autonomous capabilities and a declining interest in ownership, the industry needs to focus on in-transit innovation, purpose-driven design and a transition to a service-based business model.
Did you know that firms with high diversity levels experience an 80% performance improvement compared with companies with low diversity levels? This e-book reflects on inclusions role in the tech industry.
Advanced Analytics
Five technology trends – AI and automation, human augmentation, edge analytics/ processing, data ownership and protection, and the intermingling of products and services – are currently changing the life sciences industry.
Artificial Intelligence
Robots promise immense power to improve long-haul trucking and the associated business supply chains, by increasing the speed, safety, efficiency and cost of how goods are transported. But at what cost?
Advanced Analytics
Last year, we proposed a list of 21 jobs that will emerge in the next ten years in a world of AI, automation, algorithms, bots and big data. The list clearly hit a nerve; media frequently reported about it and business leaders referred to it. Now, we propose 21 more jobs.
Cloud
By embracing a “factory” approach to hybrid cloud migration, IT organizations can more easily deliver enhanced operational agility and cost efficiencies, while widening the scope for business innovation.
Artificial Intelligence
WHO believes that 80% of all visual impairment caused by Diabetic Retinopathy can be cured with regular screening and early detection. Follow our journey in developing an AI-based diagnostic tool to speed up DR identification.
Today, life sciences organizations (LSOs) are increasingly working with global partners and service providers in extended networks. How does this affect regulatory compliance?
Cloud
What should you to take into consideration to successfully implement a hybrid cloud? This Forrester report helps you understand hybrid definition, current status and best practices.
Insight, Strategy & Design
The millions of dollars invested in a company’s digital journey, is money wasted if the workforce isn’t onboard. Work cultures, however, can be complex, slow moving and complacent. Leaders need to intentionally reshape the organizational culture.
Blockchain
Can blockchain be an option for power utilities that want to streamline operations, decrease costs and deliver on the promise of the distributed smart grid? This white paper helps you evaluate blockchain-based technologies and provides guidance on a framework approach to move forward.
Internet of Things
Smart technologies are finding their way into everyday things, from toothbrushes, to tennis rackets to beverage containers. The resulting opportunities for product companies are seemingly endless, from game‑changing innovation, to new levels of efficiency in product development, manufacturing, marketing, sales and the customer experience.
Artificial Intelligence
It’s a viable question: How will we make a living when machines are cheaper, faster and smarter than we are — machines that don’t take breaks or vacations, don’t get sick and don’t care about chatting with their colleagues about last night’s game? A Guide to Getting – and Staying – Employed for the Next 10 Years.
Advanced Analytics
It’s essential to get data management right on your road to digital. Nordic companies are well positioned – thanks to the region’s openness to the use of data. Read more in our PAC Trend Study, based on interviews with 500 IT and non-IT decision-makers across Europe.
DevOps
Application development organizations are at a crossroads; traditional waterfall-style development processes are too costly and slow to keep pace with the fast-moving digital economy. You need to shift to a DevOps model.
Internet of Things
How serious are industrial companies about moving forward with IoT and what do their IoT roadmaps look like? This study set out to explore how European industrial companies are approaching IoT initiatives from an investment, implementation and strategy perspective.
Artificial Intelligence
As the digital data that surrounds us grows exponentially, it will power advanced forms of artificial intelligence that, over time, will augment human capabilities to make us smarter, more productive and more effective in our personal and professional lives.
Insight, Strategy & Design
In the wake of the fintech threat and other digital disruptions, financial services executives are struggling with how to deepen their customer relationships. The problem is, many don’t understand customers’ relationship with banking and money. Until now.
Robotics
Everywhere you look, leaders in old and new companies are using technology in a wave of supercharged innovation that is creating incredible opportunities. And it’s a business narrative that extends beyond the usual digital suspects (e.g., Google, Facebook, Twitter).
