At the latest Cognizant Snapshot Breakfast about Automation as a Driver for Skills and Agility our experts shared their experiences and predictions on the use of modern automation and digitalization for better customer experience. In the video the speakers, Annika Saramies, CEO at Avanza Pension, Mats Friberg, VP & MD for Nordic Operation at Siemens Industry Software AB and Bart van der Mark, AVP for Intelligent Automation Europe at Cognizant share their takeaways and best advice.

Experiences were exchanged at the Cognizant Snapshot Breakfast about Automation as a Driver for Skills and Agility from different perspectives and industries like Avanza Pension, Siemens and Cognizant – all with automation and digitalization as drivers for best customer experience. See the video to hear what the guests had to say.

Do insurance companies influence sustainability and what responsibility do they have?

Listen to what SPP's CEO Staffan Hansén thinks about insurance companies' responsibility for sustainability.

IKEA, ICA, MIO, Elgiganten, GRANIT, Clas Ohlson, HM and many more were at the conference earlier this month. We interviewed some of the speakers and participants.

For you who couldn’t participate, here are the most important reflections from some of the speakers.

Cognizant recently announced being selected by the Storebrand Group, a leader in the Nordic markets for pensions, insurance, banking and asset management, to improve operational efficiencies, enhance customer experience, and drive digital transformation. Cognizant will bring together its extensive insurance, technology, consulting, business process, and digital transformation expertise to help Storebrand implement its business strategy, automate and modernize existing IT systems, re-engineer business processes across the customer life-cycle, and develop digital platforms with advanced analytics capabilities.

As a leader in retail, you probably often ask yourself how you can use data to add more value to your customers while managing their data with care and integrity.

But as a private person, how do you feel about your own data, and what are you expecting from your own shopper experience?

During the conference Di Retail, Lars Frösslund from Cognizant spoke about some of our key learnings from working with global retail companies. The audience were mostly leaders in retail, so he also took the opportunity to conduct a small study with them about how they feel about their personal data being used by retail.

What is most important for retail this and next year?

In working with some of the world's largest retail chains, we at Cognizant need to have a deep understanding for our customers' customers. That's why we have conducted a study where we analyze questions such as the best pricing strategies, loyalty programmes and personalization for retail

Who do you think runs the digitalization in most organizations? And who runs it in your organization?

We asked these questions to the participants during our latest Snapshot Breakfast. The results are both interesting and contradictory.

At the year's first Cognizant Snapshot Breakfast, Who Runs the Digitalization, and How? we learnt that the demands on governance are crucial for digital transformation, when daily activities will run in parallel with major change projects. Experiences were exchanged at the seminar from both global companies like SAAB and Trelleborg Group and start-ups like Instabridge.

Cognizant has been named a Top Employer in Europe for 2016 by Top Employers Institute in five countries—Belgium, the Netherlands, Sweden, Switzerland and the UK. The annual research undertaken by the Institute recognizes leading employers around the world that excel in offering outstanding employee conditions, develop and nurture talent through all levels of the organization, and strive to continuously optimize employment practices.