The Guests' Views on Shared Services from our Latest Business Breakfast

The Guests' Views on Shared Services from our Latest Business Breakfast

Our latest business breakfast about True Customer Experience through Next Generation Shared Services we learnt that it´s all about people, efficiency and quality to achieve improved customer satisfaction. Experiences were exchanged between Storebrand, Swedbank and Telia Company on how to build and manage best-in-class next generation shared services with better customer service, customer experience and real cost savings as the result.

Acupuncture for businesses? Yes!

Acupuncture for businesses? Yes!

The discipline of acupuncture goes back 5000 years and is based on the belief that a set of accurately placed pinpoint treatments can impact the entire body. Similarly, we believe organizations can relieve operational stress that builds up at critical process connections by identifying and isolating processes (or sub-processes) that are materially connected to other important activities and applying precise doses of digital change.

Get you Arms around the Smart Product Economy

Get you Arms around the Smart Product Economy

Ingrid Hesser
Ingrid Hesser,

Making products smart can deliver game-changing innovation, enriched customer experiences and new, across-the board levels of efficiency. From R&D and manufacturing, through distribution and after-sales support, product data is changing how products are built, sold and cared for. Our latest research reveals practical steps business leaders can take to benefit from this quickly intensifying and accelerating trends.