During last week's Snapshot Talks, we asked you in the audience some questions on what is driving digitalization in your industry, what are the primary drivers in the digital journey development and finally to what extent are human behavior taken into consideration in the digitalization process?
A qualified service center that helps you meet customer expectations and lower costs while realizing increased digitalization, is there such a thing?
During last week's business breakfast about Shared Services, we asked you in the audience some questions in our survey.
Almost everybody who participated in the survey are using Shared Services in some form today (24 Yes against 4 No).
And it turns out almost everybody who participated will consider using a Shared Service Center shared with other companies (9 Yes, 11 To Some Extend, and only 4 No)
See the video with the speakers from our latest Snapshot Breakfast about True Customer Experience through Next Generation Shared Services where they share their views and key takeaways.
Our latest business breakfast about True Customer Experience through Next Generation Shared Services we learnt that it´s all about people, efficiency and quality to achieve improved customer satisfaction. Experiences were exchanged between Storebrand, Swedbank and Telia Company on how to build and manage best-in-class next generation shared services with better customer service, customer experience and real cost savings as the result.
Cognizant announces an exclusive strategic partnership and the acquisition of an ownership interest of 49 percent in ReD Associates, a leading strategic consulting firm specializing in the use of human sciences to help business leaders better understand customer behavior.
The discipline of acupuncture goes back 5000 years and is based on the belief that a set of accurately placed pinpoint treatments can impact the entire body. Similarly, we believe organizations can relieve operational stress that builds up at critical process connections by identifying and isolating processes (or sub-processes) that are materially connected to other important activities and applying precise doses of digital change.
Do you know the key digital questions to ask about your business? Cognizant suggests the 100 key digital questions you need to be asking to connect the digital dots to help your customers!
Making products smart can deliver game-changing innovation, enriched customer experiences and new, across-the board levels of efficiency. From R&D and manufacturing, through distribution and after-sales support, product data is changing how products are built, sold and cared for. Our latest research reveals practical steps business leaders can take to benefit from this quickly intensifying and accelerating trends.
How automated are you and your organization?
This is the question we tried to find out when we conducted a small survey with the audience at our latest Snapshot Breakfast.
