Data is influencing the whole organizational reality, and the traditional CxO agenda is now quickly being re-shaped. For example, while increased efficiency and predictability is still important within the CFO framework, the traditional tasks should now only consist about 50% of the agenda.
IoT has the potential to drive efficiency gains in the orders of magnitude. It can reduce waste, predictively maintain, and enable ongoing understanding of customer needs.
During our latest Snapshot Talks, we asked the audience what is driving digitalization in your industry. But how far has your organization come in the journey towards digitalization?
In a near future, 57% of cab drivers might be replaced by self-driving cars and 92% of admin workers might not be needed anymore.
Cognizant’s study about shopper experience (click to find out more) reveals important insights into how to improve customer trust and retain customers within retail. Here are some key insights:
200+ billion connected devices by 2020, and endless new business opportunities come with them. Companies are now competing on code; the data and information surrounding their business. But how do you start to think about data in your organization?
Cognizant gathered seven experienced digital leaders from various industries to discuss how to accelerate digitalization in a large organization. The message? This is the very essence of their different advice:
Are there any secrets behind an efficient, long-lasting center? How can cultural differences be turned into strengths and the center function as an engine for the overall organization?
People, efficiency and quality are keys behind how well a service center achieves to fulfill customer satisfaction. But how do you secure the right competence and high quality throughout all processes?
During last week's Snapshot Talks, we asked you in the audience some questions on what is driving digitalization in your industry, what are the primary drivers in the digital journey development and finally to what extent are human behavior taken into consideration in the digitalization process?
