Whom do you trust? When it comes to global supply chains, the response to this question can be especially difficult, time-consuming and costly. Trusted suppliers must be thoughtfully selected, managed, monitored and certified for quality, reliability and consistency.

“I don't like the new interface!”, “Why isn’t there a button for …”, “Doesn’t work on android!” – user comments can be a killer but also indicates where there’s room for software improvements. Just monitoring feedback isn’t enough though; you need to turn it into meaningful and actionable insights. The number of feedback channels have increased over time and so has the volume, which makes manual feedback tracking impossible. 

What’s the main objective of GDPR? To ensure data privacy infrastructure that should enable trust around businesses. The idea is simple; if there is more consumer trust in your product, service and ways of working, then as a consumer I’m more likely to engage with your organization and share more information and consume more. I’ve compiled a short do-to list for you to get started.

An unwanted piece of legislation that penetrates everything and the cause of many grey hairs – or a necessary customer driven regulation and a springboard for new business? With the aim to look beyond compliancy and focus on post-GDPR, Cognizant held a well-attended breakfast on the 27th of April with the theme How can GDPR Generate New Business Opportunities.

Can GDPR be a catalyst for a new customer dialogue? Yes, according to Clas Ohlson's CISO Urmas Aamisepp, one of the speakers at Cognizant Snapshot Breakfast, who views the new regulation as an opportunity to deepen customer relationships and to develop new offerings. How? By increasing customers’ trust, their willingness to share personal data will hopefully increase. And more data enable more accurate offers.

A new study shows that smart technologies will have a profound impact on the manufacturing industry within the next few years. Digital will improve efficiency, increase revenues and facilitate innovation.

Will a robot take your job away? What will your company look like in ten years? Will it be Ubered? How do you get ahead in a world of AI, algorithms, bots and Big Data? Learn the tricks in a new field guide from the award-winning authors of Code Halos: When Machines Do Everything.

Ready for GDPR? Ideally, financial services institutions should not simply think about GDPR as a compliance exercise, but also how they can best ensure world-class customer service in the light of it. This is one of the messages in Data Governance, Customer-Centricity, and the GDPR, an Executive Brief from IDC Financial Insights, published in 2016 and sponsored by Cognizant and Informatica.

Without even thinking about it, we are using Artificial Intelligence technologies daily through smart search functions in our mobiles, personal assistants like Siri, and when using translation tools on our computers. This is just the beginning; new major commercial applications are just around the corner. So, does AI mean that we can sit back and relax? No! It’s the combination of man and machine that will deliver the best result, says AI researcher Fredrik Heintz.

Digital transformation will reshape the insurance industry over the next few years. While insurers will have to rethink everything from work processes to business models, the positive effects of digitization will be well worth the effort, according to a new study.