How to turn user comments into quality improvements

How to turn user comments into quality improvements

“I don't like the new interface!”, “Why isn’t there a button for …”, “Doesn’t work on android!” – user comments can be a killer but also indicates where there’s room for software improvements. Just monitoring feedback isn’t enough though; you need to turn it into meaningful and actionable insights. The number of feedback channels have increased over time and so has the volume, which makes manual feedback tracking impossible. 

3 things to get you started on GDPR in a holistic way

3 things to get you started on GDPR in a holistic way

What’s the main objective of GDPR? To ensure data privacy infrastructure that should enable trust around businesses. The idea is simple; if there is more consumer trust in your product, service and ways of working, then as a consumer I’m more likely to engage with your organization and share more information and consume more. I’ve compiled a short do-to list for you to get started.

Win must-have book about the digital era

Win must-have book about the digital era

Ulrika Mann
Ulrika Mann,

Will a robot take your job away? What will your company look like in ten years? Will it be Ubered? How do you get ahead in a world of AI, algorithms, bots and Big Data? Learn the tricks in a new field guide from the award-winning authors of Code Halos: When Machines Do Everything.

Humans and AI – together towards the future

Humans and AI – together towards the future

Ulrika Mann
Ulrika Mann,

Without even thinking about it, we are using Artificial Intelligence technologies daily through smart search functions in our mobiles, personal assistants like Siri, and when using translation tools on our computers. This is just the beginning; new major commercial applications are just around the corner. So, does AI mean that we can sit back and relax? No! It’s the combination of man and machine that will deliver the best result, says AI researcher Fredrik Heintz.

Big changes ahead for insurance

Big changes ahead for insurance

Ulrika Mann
Ulrika Mann,

Digital transformation will reshape the insurance industry over the next few years. While insurers will have to rethink everything from work processes to business models, the positive effects of digitization will be well worth the effort, according to a new study.