The Future of Money: Use digitization to enhance the customer relationship

The Future of Money: Use digitization to enhance the customer relationship

Ulrika Mann
Ulrika Mann,

Money matters cause a lot of stress to people, but are financial service providers really addressing their issues? What strategies and innovations are needed when customer relationships move out from the office and into the mobile? Welcome to a turbulent era within banking, an era with great opportunities and where digital can be a way to enhance the human perspective.

Klarna: Customer Focus Beyond GDPR Compliance

Klarna: Customer Focus Beyond GDPR Compliance

Ulrika Mann
Ulrika Mann,

It’s no longer about meeting privacy laws, but about meeting customer expectations, according to Caroline Olstedt Carlström, Vice President Privacy at Klarna. Thanks to a cross-functional team and a globally anchored approach, Klarna now ensures both security and new business opportunities, adapted to a future where privacy matters and a more distinct customer relationship will be in focus.

AI isn't all you need: human-centered design makes for good business

AI isn't all you need: human-centered design makes for good business

Ulrika Mann
Ulrika Mann,

Behind every good robot lies an even better human. As technology continues to impact even the most fundamental aspects of our daily lives – getting our annual medical checkup, watching TV, communicating with our parents and children, applying for a job – we’re demanding more from the products we love.  No longer are we satisfied with how a product looks and feels; we expect it to enhance our lives in a significant, memorable way.

Banking on AI as the future of the banking industry

Banking on AI as the future of the banking industry

Ulrika Mann
Ulrika Mann,

We are on the cusp of Artificial Intelligence (AI) becoming the norm, thanks to the falling cost of computing power, the availability of huge volumes of data, and, of course, improved algorithms. AI is transitioning from something that makes our lives more convenient (from Alexa to Siri, Uber, and Netflix) to a force that will overhaul our work processes in irreversible ways. 

Why the Slow-money Challenge is financial services’ next digital imperative

Why the Slow-money Challenge is financial services’ next digital imperative

Ulrika Mann
Ulrika Mann,

On January 1, 2018, all banks in the EU will lose a key competitive advantage because of the Payment Services Directive(PSD2). From that date on, they will no longer have proprietary access to data in their customers’ online accounts, including their transaction and balance history. Other regulatory frameworks also pave the way for accelerated competition and an increased digital disruption. Consequently, players within banking, finance and insurance, can’t view their customer relationships as confidently as before. A new Cognizant/ReD Associates study sheds light on what direction financial providers should choose.