Have you plugged into the smart product economy?

Have you plugged into the smart product economy?

Ulrika Mann

Ulrika Mann,

If you want to be part of the smart product economy, you need to take a completely new approach to product development; every single node in your value chain needs to be re-thought. We call this “informed manufacturing”. It begins with a human-centered approach to product and experience design, widely known as design thinking, and includes 3 main challenges you must address.

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AI Competition Closed: What To Do When Machines Do Everything

AI Competition Closed: What To Do When Machines Do Everything

Ingrid Finnson

Ingrid Finnson,

Will a robot take your job away? What will your company look like in ten years? Will it be Ubered? How do you get ahead in a world of AI, algorithms, bots and Big Data? Learn the tricks in the guidebook from the award-winning authors of Code Halos: What To Do When Machines Do Everything.

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How To Speed Up The Slow Money

How To Speed Up The Slow Money

Kaisu Christie

Kaisu Christie,

Money in some form or another has existed for as long as people have had something to exchange – livestock, sacks of wheat, gold and other precious metals. Money has been used as an object of value that could be used for payment for goods and services, or repayment for debts.

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The Future of Money: Use digitization to enhance the customer relationship

The Future of Money: Use digitization to enhance the customer relationship

Ulrika Mann

Ulrika Mann,

Money matters cause a lot of stress to people, but are financial service providers really addressing their issues? What strategies and innovations are needed when customer relationships move out from the office and into the mobile? Welcome to a turbulent era within banking, an era with great opportunities and where digital can be a way to enhance the human perspective. 

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Klarna: Customer Focus Beyond GDPR Compliance

Klarna: Customer Focus Beyond GDPR Compliance

Ulrika Mann

Ulrika Mann,

It’s no longer about meeting privacy laws, but about meeting customer expectations, according to Caroline Olstedt Carlström, Vice President Privacy at Klarna. Thanks to a cross-functional team and a globally anchored approach, Klarna now ensures both security and new business opportunities, adapted to a future where privacy matters and a more distinct customer relationship will be in focus.

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AI isn't all you need: human-centered design makes for good business

AI isn't all you need: human-centered design makes for good business

Ulrika Mann

Ulrika Mann,

Behind every good robot lies an even better human. As technology continues to impact even the most fundamental aspects of our daily lives – getting our annual medical checkup, watching TV, communicating with our parents and children, applying for a job – we’re demanding more from the products we love.  No longer are we satisfied with how a product looks and feels; we expect it to enhance our lives in a significant, memorable way.

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