How to turn user comments into quality improvements
  • Quality Assurance

How to turn user comments into quality improvements

Heinrich Grefe

Heinrich Grefe,

“I don't like the new interface!”, “Why isn’t there a button for …”, “Doesn’t work on android!” – user comments can be a killer but also indicates where there’s room for software improvements. Just monitoring feedback isn’t enough though; you need to turn it into meaningful and actionable insights. The number of feedback channels have increased over time and so has the volume, which makes manual feedback tracking impossible. 

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3 things to get you started on GDPR in a holistic way
  • Insight, Strategy & Design

3 things to get you started on GDPR in a holistic way

Abhishek Rishi

Abhishek Rishi,

What’s the main objective of GDPR? To ensure data privacy infrastructure that should enable trust around businesses. The idea is simple; if there is more consumer trust in your product, service and ways of working, then as a consumer I’m more likely to engage with your organization and share more information and consume more. I’ve compiled a short do-to list for you to get started.

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GDPR: transparency, trust, and a positive spiral
  • Insight, Strategy & Design

GDPR: transparency, trust, and a positive spiral

Ulrika Mann

Ulrika Mann,

Can GDPR be a catalyst for a new customer dialogue? Yes, according to Clas Ohlson's CISO Urmas Aamisepp, one of the speakers at Cognizant Snapshot Breakfast, who views the new regulation as an opportunity to deepen customer relationships and to develop new offerings. How? By increasing customers’ trust, their willingness to share personal data will hopefully increase. And more data enable more accurate offers.

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Humans and AI – together towards the future
  • Artificial Intelligence, 
  • Robotics

Humans and AI – together towards the future

Ulrika Mann

Ulrika Mann,

Without even thinking about it, we are using Artificial Intelligence technologies daily through smart search functions in our mobiles, personal assistants like Siri, and when using translation tools on our computers. This is just the beginning; new major commercial applications are just around the corner. So, does AI mean that we can sit back and relax? No! It’s the combination of man and machine that will deliver the best result, says AI researcher Fredrik Heintz.

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