- Quality Assurance
How to turn user comments into quality improvements
“I don't like the new interface!”, “Why isn’t there a button for …”, “Doesn’t work on android!” – user comments can be a killer but also indicates where there’s room for software improvements. Just monitoring feedback isn’t enough though; you need to turn it into meaningful and actionable insights. The number of feedback channels have increased over time and so has the volume, which makes manual feedback tracking impossible.