Ulrika Mann,
It’s no longer about meeting privacy laws, but about meeting customer expectations, according to Caroline Olstedt Carlström, Vice President Privacy at Klarna. Thanks to a cross-functional team and a globally anchored approach, Klarna now ensures both security and new business opportunities, adapted to a future where privacy matters and a more distinct customer relationship will be in focus.
Ulrika Mann,
Will a robot take your job away? What will your company look like in ten years? Will it be Ubered? Learn to survive the next phase of the digital era with this new field guide from the award-winning authors of Code Halos: When Machines Do Everything.
Ulrika Mann,
Our latest study, The Future of Money, reveals the next digital imperative for financial services firms: focusing on “slow money” to make consumers more loyal, less price sensitive and more inclined to do more business with your organization. The study will be presented at the Fast Money vs. Slow Money Seminar, which you can join online here.
Ulrika Mann,
Behind every good robot lies an even better human. As technology continues to impact even the most fundamental aspects of our daily lives – getting our annual medical checkup, watching TV, communicating with our parents and children, applying for a job – we’re demanding more from the products we love. No longer are we satisfied with how a product looks and feels; we expect it to enhance our lives in a significant, memorable way.
Ulrika Mann,
Retailers have a disconnect with their consumers — there are significant gaps between the experiences retailers are delivering and customer expectations, according to Forrester study Aligning Value With Key Capabilities To Drive Retail Success.
Ulrika Mann,
Retailers face a myriad of steep macroeconomic challenges, from global competition and the growth of online shopping, to margin pressure. Blockchain – the technology underpinning the Bitcoin cryptocurrency – can help retailers overcome these challenges.
Ulrika Mann,
We are on the cusp of Artificial Intelligence (AI) becoming the norm, thanks to the falling cost of computing power, the availability of huge volumes of data, and, of course, improved algorithms. AI is transitioning from something that makes our lives more convenient (from Alexa to Siri, Uber, and Netflix) to a force that will overhaul our work processes in irreversible ways.
Ulrika Mann,
On January 1, 2018, all banks in the EU will lose a key competitive advantage because of the Payment Services Directive(PSD2). From that date on, they will no longer have proprietary access to data in their customers’ online accounts, including their transaction and balance history. Other regulatory frameworks also pave the way for accelerated competition and an increased digital disruption. Consequently, players within banking, finance and insurance, can’t view their customer relationships as confidently as before. A new Cognizant/ReD Associates study sheds light on what direction financial providers should choose.
Ulrika Mann,
How many banks and insurance companies let social anthropologists move in with customers to better understand their needs? In the study that will be presented at the Fast Money vs. Slow Money Seminar which you can join here, Cognizant, together with partner ReD Associates, did just that to understand consumers better.
Ulrika Mann,
Whom do you trust? When it comes to global supply chains, the response to this question can be especially difficult, time-consuming and costly. Trusted suppliers must be thoughtfully selected, managed, monitored and certified for quality, reliability and consistency.
