Banking on AI as the future of the banking industry
  • Artificial Intelligence, 
  • Banking and Finance

Banking on AI as the future of the banking industry

Ulrika Mann

Ulrika Mann,

We are on the cusp of Artificial Intelligence (AI) becoming the norm, thanks to the falling cost of computing power, the availability of huge volumes of data, and, of course, improved algorithms. AI is transitioning from something that makes our lives more convenient (from Alexa to Siri, Uber, and Netflix) to a force that will overhaul our work processes in irreversible ways. 

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Why the Slow-money Challenge is financial services’ next digital imperative
  • Banking and Finance

Why the Slow-money Challenge is financial services’ next digital imperative

Ulrika Mann

Ulrika Mann,

On January 1, 2018, all banks in the EU will lose a key competitive advantage because of the Payment Services Directive(PSD2). From that date on, they will no longer have proprietary access to data in their customers’ online accounts, including their transaction and balance history. Other regulatory frameworks also pave the way for accelerated competition and an increased digital disruption. Consequently, players within banking, finance and insurance, can’t view their customer relationships as confidently as before. A new Cognizant/ReD Associates study sheds light on what direction financial providers should choose.

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How to turn user comments into quality improvements
  • Quality Assurance

How to turn user comments into quality improvements

Heinrich Grefe

Heinrich Grefe,

“I don't like the new interface!”, “Why isn’t there a button for …”, “Doesn’t work on android!” – user comments can be a killer but also indicates where there’s room for software improvements. Just monitoring feedback isn’t enough though; you need to turn it into meaningful and actionable insights. The number of feedback channels have increased over time and so has the volume, which makes manual feedback tracking impossible. 

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3 things to get you started on GDPR in a holistic way
  • Insight, Strategy & Design

3 things to get you started on GDPR in a holistic way

Abhishek Rishi

Abhishek Rishi,

What’s the main objective of GDPR? To ensure data privacy infrastructure that should enable trust around businesses. The idea is simple; if there is more consumer trust in your product, service and ways of working, then as a consumer I’m more likely to engage with your organization and share more information and consume more. I’ve compiled a short do-to list for you to get started.

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GDPR: transparency, trust, and a positive spiral
  • Insight, Strategy & Design

GDPR: transparency, trust, and a positive spiral

Ulrika Mann

Ulrika Mann,

Can GDPR be a catalyst for a new customer dialogue? Yes, according to Clas Ohlson's CISO Urmas Aamisepp, one of the speakers at Cognizant Snapshot Breakfast, who views the new regulation as an opportunity to deepen customer relationships and to develop new offerings. How? By increasing customers’ trust, their willingness to share personal data will hopefully increase. And more data enable more accurate offers.

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