Join event on Human-Driven Innovation in Tech
  • Insight, Strategy & Design

Join event on Human-Driven Innovation in Tech

Ulrika Mann

Ulrika Mann,

How did some of the world’s best-known brands reinvent themselves by understanding the customers? How can companies apply more in-depth insights to design and leverage future customer journeys? It’s all about looking beyond what people say to understand what they truly think – and the intersection between humans and tech is where the magic happens.

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Here are the critical factors of successful BaaS
  • Banking and Finance

Here are the critical factors of successful BaaS

Ulrika Mann

Ulrika Mann,

Traditionally, banks have owned end-to-end service delivery by tightly integrating experience, processes and products. However, this approach is under attack from all sides. Consumer-centric, born-digital fintech firms are competing directly for customers by providing superior user experiences, enabled by accessing application services and data across financial services providers. 

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Why the insurance industry can’t risk overlooking AI
  • Artificial Intelligence, 
  • Insurance

Why the insurance industry can’t risk overlooking AI

Ulrika Mann

Ulrika Mann,

During the past five years, industrial use of artificial intelligence (AI) has risen exponentially across industries. Companies such as IBM, Apple, Toyota, and Fidelity have demonstrated an interest and appetite for deep research and innovation by introducing AI platforms and solutions for customers, partners, and employees. For instance, Toyota’s websites use AI to perform sophisticated, real-time reasoning to ensure feasibility or availability of the exact combination of options chosen by a consumer to design a specific vehicle.

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13 actions for digital transformation in retail
  • Retail

13 actions for digital transformation in retail

Ulrika Mann

Ulrika Mann,

The behaviors and expectations of today’s consumers are rapidly evolving under the influence of digital and mobile technologies; as a result, retail growth and profits are quickly shifting to digital commerce. These changes require retail industry decision makers to acquire real-time situational awareness, new digital strategies and a digital mindset around business transformation.

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Have you plugged into the smart product economy?
  • Internet of Things, 
  • Manufacturing

Have you plugged into the smart product economy?

Ulrika Mann

Ulrika Mann,

If you want to be part of the smart product economy, you need to take a completely new approach to product development; every single node in your value chain needs to be re-thought. We call this “informed manufacturing”. It begins with a human-centered approach to product and experience design, widely known as design thinking, and includes 3 main challenges you must address.

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