What new business models are emerging for insurers? How can they increase end-customer engagement? How can tech be used to optimize costs and predict risks?
AI, IoT, robotics, data, algorithms and analytics will put an end to the insurance business as we know it. Here, we share our key findings from helping insurance clients all over the world to transform operations, handle risks and thrive in the new era.
Forget business as usual in the insurance sector; digitalization, a shattered ecosystem and new customer demands are changing business as we know it. What are the technologies incumbant firms can’t afford to ignore?
The insurance industry is at a crossroads: data, algorithms and artificial intelligence (AI) are redefining the business model. In this new digital landscape, technology laggards risk to lose both customer interactions and access to data.
To accelerate the digital transformation of insurance – to improve customer experiences while increasing flexibility and profitability – insurers need to make an array of strategic decision. We’ve gathered a list of the imperatives they must consider carefully.
Norwegian Storebrand Group is a leading player in the Nordic market for long-term savings and insurance. It operates a total of 1.9 million customers in Norway and Sweden. To enhance its overall customer experiences and to optimize processes, Storebrand teamed up with Cognizant – a partnership that continuously evolves.
Although finance and actuary are the two most obvious areas affected by IFRS 17, they are not the only ones. For insurers wanting to keep up, it's high-time to start a comprehensive financial transformation program.
In our global assessment of 100 business chatbots, we’ve identified the key elements for insurers to incorporate into these systems. Find out what they are.
How do you keep up with today’s consumers? Through well-thought-out digital transformation. However, investments too often focus on the front-end experience instead of having a cross-section approach.
Insurtech firms have caused an upheaval in the insurance industry. It's about time for insurance incumbents to take a fresh look at how to apply new digital capabilities.
Many insurers are setting up ventures in parallel to their traditional business. Here are some lessons we’ve acquired by helping our clients establish winning ventures.
Are legacy systems causing you pain? Download this step-by-step guide about how to modernize your IT core.
RPA is just the start; insurers need to holistically embrace more powerful intelligent process automation to improve performance in today’s growth-challenged marketplace.
The insurance industry – from product development to underwriting to claims – is being fundamentally transformed by AI technologies.
With the profusion of insurance consumer data coming online, the role of data intermediaries is emerging as a key player in the insurance ecosystem.
Cognizant is a leading global partner for the insurance industry; 7 of the top 10 global insurers benefit from Cognizant’s integrated services portfolio. In the Nordics and Baltics, our delivery centers for business process services (BPO) is part of many clients’ digital transformation. Learn more at passionforservices
