What new business models are emerging for insurers? How can they increase end-customer engagement? How can tech be used to optimize costs and predict risks?
AI, IoT, robotics, data, algorithms and analytics will put an end to the insurance business as we know it. Here, we share our key findings from helping insurance clients all over the world to transform operations, handle risks and thrive in the new era.
Insurers’ strategies must shift the role that insurance companies play, and provide their customers with new types of value. Three key trends are now combining to uproot conventional models in the insurance industry.
The insurance industry is at a crossroads: data, algorithms and artificial intelligence (AI) are redefining the business model. In this new digital landscape, technology laggards risk to lose both customer interactions and access to data.
To accelerate the digital transformation of insurance – to improve customer experiences while increasing flexibility and profitability – insurers need to make an array of strategic decision. We’ve gathered a list of the imperatives they must consider carefully.
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RPA is just the start; insurers need to holistically embrace more powerful intelligent process automation to improve performance in today’s growth-challenged marketplace.
The insurance industry – from product development to underwriting to claims – is being fundamentally transformed by AI technologies.
With the profusion of insurance consumer data coming online, the role of data intermediaries is emerging as a key player in the insurance ecosystem.
Norwegian Storebrand’s framework to support its actuaries involves a new software solution together with a specialized Cognizant team in Vilnius. Here, IT skills merge with business knowledge and the team now constitutes the engine that generates data, develops models, and allows Storebrand’s actuaries to focus on qualified tasks like analysis and business improvements instead. So far, this concept has proven very successful – and is now offered to other businesses as well.
A qualified service center that helpsyou meet customer expectations andlower costs while realizing increased digitalization, is there such a thing?
Cognizant is a leading global partner for the insurance industry; 7 of the top 10 global insurers benefit from Cognizant’s integrated services portfolio. In the Nordics and Baltics, our delivery centers for business process services (BPO) is part of many clients’ digital transformation. Learn more at passionforservices
