It is hard to find an industry with more challenges than the utility industry. The traditional thoughtful and conservative approach to change and innovation has resulted in the industry lagging other sectors in adoption of cutting-edge technologies. Change agents are causing disruption in the industry and forcing utilities to speed up transformation.
The HFS Industry Blueprint: Utility Operations 2018 examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation of utilities. The capabilities of 18 service providers across the utility operations value chain are analyzed in order to develop a comprehensive analysis of industry-specific services and solutions.
The report quantifies the health of the utility sector, examines buyer objectives for digital transformation, provides emerging use cases for key change agents, reviews provider developments, and makes recommendations for buyers and providers of utility operations business services.
Among other things, Cognizant is acknowledged for its considerable investments in and integration of digital experience agencies such as Idea Couture and ReD Associates. These digital cabibilites give Cognizant an edge in human centric design, an area of increasing importance for utilities, particularly in the marketing and retail segment of the value chain.