Past-event: Catch up by watching it on demand.
The discussion of how to manage and adapt for best-in-class digital experience continues in our third Snapshot Breakfast 2016.
The discussion of how to manage and adapt for best-in-class digital experience continues in our third Snapshot Breakfast 2016. Visit the previous breakfast to find out more.
How far can we reach when it comes to efficient, smart and cost-effective solutions for service centers? How can we deliver the service, knowledge and linguistic ability, which fully meets the demanding customers expectations of service? And how can you at the same time achieve significant cost savings? What is the analysis behind the decisions, and how can a shared service center become a strategic approach for a more efficient digitalization process?
Meet up and be part of the conversation about what we mean by shared next generation service center – even better customer service, customer experience and real cost savings.
COO, Storebrand Group (Swedish subsidiary SPP Pension och Försäkring AB)
Previous: Executive Vice President at Lindorff Group 2008 – 2012, Managing Director at IKANO Bank Norway 2001 – 2008, Senior Vice President at DNB – 2000. Education: Civil Engineer (Master of Business), University of Washington, USA .
Jone Sceponaviciute has over 15 years of experience from various positions in the banking and financial sector, primarily international. With various post-trade process and operational roles at companies such as Hansa Bank, Franklin Templeton Investments (Canada, Toronto), CITCO Canada, SEB (Lithuania) and Swedbank (Lithuania and Swedbank AB, Large Corporates & Institutions), Jone has a wide variety of experience, which have been useful during the last five years when she has been a driving force in shaping and establishing Swedbank’s cross-border operations in Vilnius, Lithuania.
Charlotte Gamnis has over the years held a number of positions within Finance, as business analyst and controller and project manager within companies such as Posten, Ericsson and Astra Zeneca. From 2010 she moved into AstraZeneca’s Shared Service organization taking the role as Customer Service Manager, Global Finance Services, EMEA at AstraZeneca.
Today, in the role as of Head of Service Management at Telia Company (formerly TeliaSonera) Charlotte is responsible for ie Service Management in Financial Services (FSS), a SSC, shared service center for the Nordic countries. Her responsibilities includes strategy, the service offering, performance management, training and communication and a Service Desk team supporting Finance, Procurement and SAP and a Master Data team.
Charlotte holds a Master in Business Economics.
Associate Director, Cognizant Business Consulting