Snapshot Breakfast: The digital customer experience - in an automated world

Real power in digital customer experience is based on choosing the right track in both the strategic perspective as well as in the tactical and operational craft.
Organization and skill management, analytics with smart use of data as well as attractive customer solutions in the interface are all vital elements for success.

The digital customer experience - in an automated world

How do brands such as Expressen and Codan/Trygg-Hansa reach through the noise?

Meet our strategists whom with their different focus and many years of work in digital customer experience and UX serve you some of the key development perspectives for a stronger digital customer experience.

How is it possible to collaborate and engage with existing customers online? Established companies and organizations are challenged by digital giants like Google and Amazon but also from disruptive fast moving start-up companies with niche solutions.

Listen also to Fredrik Runnqvist’s reflections based on his recently published interviews with leaders in digital development and their views on the future of digital customer experience.

You can take part in person or via live streaming.

Speakers

When & Where & Why

  • 2016-10-20, 08:00
  • Cognizant's Office | Linnégatan 20, Stockholm

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