The Ultimate Customer Experience:
How to Envision, Build and Run New Offerings
What is the secret code and strategy that wins the customer’s appreciation in the struggle for the best customer experience? What does the customer journey look like? How can you optimize all touch points and how do you identify the pain points that could endanger the customer’s experience?
Meet our experts who will share their customer journeys and strategies, including tangible examples of what is required to achieve the ultimate customer experience.
With vast experience of customer focused processes and integration, Martin is now responsible for vision and roadmap for development of AI/digital customer service at Swedbank.
Martin is in the lead of Telia’s ambition to offer customers a truly optimal experience. His previous work includes development of offerings and customer experience in companies like Fortum and Telia.
A psychiatrist and brain researcher at Karolinska Institutet and partner in company Game Intelligence, which uses modern brain and cognitive research to assess leadership skills.
Strong focus on digital experiences from leading positions in Isobar, SapientNitro and Accenture Interactive, and from clients like RBS and Coca Cola.