Event

Snapshot Breakfast: How You Catch the Real-Time Customer! A conversation about Retail

Past-event: Catch up by watching it on demand.

Omnichannel and loyalty programs in the traditional sense is no longer enough. We need to optimize the solutions and customer thinking to successfully capture the rapid and volatile real time customer. Faster, more responsive and with better precision in the offerings.

How You Catch the Real-Time Customer!

How do we develop future customer loyalty? How do you build a trust-based relationship? … And generate new customer data?
How do we increase customer satisfaction? And what strengthens this relationship interaction in the digital store? What innovations are around the corner for the digital store?
Integrity and respect in dialogue – what do we do?

Cognizant launches its large retail survey, Sweden Shopper Experience Study 2015/2016. What is new? What do we learn?

Sreekumar Menon from Cognizant and other speakers will present and discuss the new possibilities in retail and mobility.

Speakers

Jim Ankare

Director of Customer Loyalty, Scandic Hotels

Jim has previously worked at EY Advisory, Greenwich Consulting and DHL with marketing and strategy issues. He has worked a lot in digitization and customer loyalty in companies with everything between 200-80000000 individuals in their customer databases. Right now, he is responsible for the loyalty program Scandic Friends and to widen the loyalty concept to include more customers than members in the loyalty program.
Oskar Röös

Head of CRM and Loyalty

Espresso House

Oskar has 10+ years of experience from marketing, sales and development of services in the retail, airline and hospitality industries. He is passionate about increasing sales and improving customer relations through intelligent use of customer data. Oskar’s key competences include B2C marketing, loyalty programs, Relationship Marketing, Consumer Insight, Business Development and Product Development/Launches.
Johan Nilsson

General Manager Nordic Countries, L’Occitane

Johan has many years of experience in SIA Home Fashion Group, based in Paris, working as Head of France and then Group CEO.
Sreekumar Menon

Director Consulting, Retail and Consumer Goods, Cognizant

Sree is a Director with Cognizant, responsible for Retail and Consumer Goods consulting across the emerging markets and UK. Sree brings over 19 years of experience, as a trusted advisor for clients across retail and consumer space with specific focus on retail store operations, Omni-channel enablement, digital transformation, mobile enablement and customer relationship management.

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Schedule

TIME

AGENDA

SPEAKERS
8:00 -

We will enjoy the best breakfast in town.
HOW YOU CATCH THE REAL-TIME CUSTOMER | Sreekumar Menon will reveal our latest report, Cognizant's "Sweden Shopper Experience Study".

Sreekumar Menon, Director Consulting, Retail and Consumer Goods, Cognizant
PROSPECT, MEMBER OR IN BETWEEN? | Jim draws the journey Scandic is going through, to understand customer behavior and act on customer insight at the individual level. It's about a new way to view and use customer data to automate and individualize customer communication and the response from the Scandic staff - regardless of whether you as a customer is with the loyalty program or not.

Jim Ankare, Director of Customer Loyalty, Scandic Hotels
PRIORITIZE, FOCUS - AND GET RESULTS!

Oskar Röös, Head of CRM and Loyalty, Espresso House
FROM PARIS TO TÄBY - How Smart Data Synergy Puts the Customer in Focus

Johan Nilsson, General Manager Nordic Countries, L'Occitane

Snapshot Breakfast: How You Catch the Real-Time Customer! A conversation about Retail

How You Catch the Real-Time Customer!

Speakers

Jim Ankare

Oskar Röös

Johan Nilsson

Sreekumar Menon

When & Where

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Schedule