Omnichannel and loyalty programs in the traditional sense is no longer enough. We need to optimize the solutions and customer thinking to successfully capture the rapid and volatile real time customer. Faster, more responsive and with better precision in the offerings.
Omnichannel and loyalty programs in the traditional sense is no longer enough. We need to optimize the solutions and customer thinking to successfully capture the rapid and volatile real time customer. Faster, more responsive and with better precision in the offerings.
Cognizant launches its large retail survey, Sweden Shopper Experience Study 2015/2016. What is new? What do we learn?
Sreekumar Menon from Cognizant and other speakers will present and discuss the new possibilities in retail and mobility.
Director of Customer Loyalty, Scandic Hotels
Jim has previously worked at EY Advisory, Greenwich Consulting and DHL with marketing and strategy issues. He has worked a lot in digitization and customer loyalty in companies with everything between 200-80000000 individuals in their customer databases. Right now, he is responsible for the loyalty program Scandic Friends and to widen the loyalty concept to include more customers than members in the loyalty program.
Head of CRM and Loyalty
Espresso House
Oskar has 10+ years of experience from marketing, sales and development of services in the retail, airline and hospitality industries. He is passionate about increasing sales and improving customer relations through intelligent use of customer data. Oskar’s key competences include B2C marketing, loyalty programs, Relationship Marketing, Consumer Insight, Business Development and Product Development/Launches.
General Manager Nordic Countries, L’Occitane
Johan has many years of experience in SIA Home Fashion Group, based in Paris, working as Head of France and then Group CEO.
Director Consulting, Retail and Consumer Goods, Cognizant
Sree is a Director with Cognizant, responsible for Retail and Consumer Goods consulting across the emerging markets and UK. Sree brings over 19 years of experience, as a trusted advisor for clients across retail and consumer space with specific focus on retail store operations, Omni-channel enablement, digital transformation, mobile enablement and customer relationship management.
