How to turn user comments into quality improvements
  • Quality Assurance, 
  • Digital Business, 
  • Digital Systems

How to turn user comments into quality improvements

Heinrich Grefe

Heinrich Grefe,

“I don't like the new interface!”, “Why isn’t there a button for …”, “Doesn’t work on android!” – user comments can be a killer but also indicates where there’s room for software improvements. Just monitoring feedback isn’t enough though; you need to turn it into meaningful and actionable insights. The number of feedback channels have increased over time and so has the volume, which makes manual feedback tracking impossible. 

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Quality baked-in: How Digital Marketers and IT teams need to re-think Quality
  • Quality Assurance, 
  • Digital Systems

Quality baked-in: How Digital Marketers and IT teams need to re-think Quality

Anand Shah

Anand Shah,

Are your Digital Marketing teams grappling with the growing need to manage complex technology stack? Are your IT and Operations teams constantly struggling to fast track their releases cycles and accelerate their business readiness? Most importantly, while you take on these challenges, how do you ensure you wow your customers with that one great digital experience?

The answer: re-think Quality.

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Are you a hero or a memory?
  • Advanced Analytics, 
  • Cloud, 
  • Insight, Strategy & Design, 
  • Internet of Things, 
  • Mobility & Social, 
  • Digital Business, 
  • Banking and finance, 
  • Communications, 
  • Healthcare, 
  • Insurance, 
  • Logistics, 
  • Manufacturing, 
  • Media and Entertainment, 
  • Retail

Are you a hero or a memory?

Swaminathan Kannan

Swaminathan Kannan,

The path to success is a constantly discussed topic among those trying to find the way to the top. However, if you ask Cognizant the roadmap should definitely include co-creation as a facilitator in driving innovation, gaining competitive advantages and sharing knowledge with clients.

That was one of the key conclusions on the 30th of January where ISS, one of the leading facility service companies in the world, hosted an event in collaboration with Cognizant Denmark showcasing the Cognizant Co-Creation Center.

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Co-Creation Center visits ISS in Denmark
  • Advanced Analytics, 
  • Cloud, 
  • Insight, Strategy & Design, 
  • Internet of Things, 
  • Mobility & Social, 
  • Digital Business, 
  • Banking and finance, 
  • Communications, 
  • Healthcare, 
  • Insurance, 
  • Logistics, 
  • Manufacturing, 
  • Media and Entertainment, 
  • Retail

Co-Creation Center visits ISS in Denmark

Swaminathan Kannan

Swaminathan Kannan,

We have created, to our knowledge, the world´s first co-creation center - a creative meeting place where corporations can find new ways to drive innovation and idea development. That's why we made it mobile and the first stop on its tour was the new head office at ISS in Copenhagen.

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