At the latest Cognizant Snapshot Breakfast about Automation as a Driver for Skills and Agility our experts shared their experiences and predictions on the use of modern automation and digitalization for better customer experience. In the video the speakers, Annika Saramies, CEO at Avanza Pension, Mats Friberg, VP & MD for Nordic Operation at Siemens Industry Software AB and Bart van der Mark, AVP for Intelligent Automation Europe at Cognizant share their takeaways and best advice.
Cognizant recently announced being selected by the Storebrand Group, a leader in the Nordic markets for pensions, insurance, banking and asset management, to improve operational efficiencies, enhance customer experience, and drive digital transformation. Cognizant will bring together its extensive insurance, technology, consulting, business process, and digital transformation expertise to help Storebrand implement its business strategy, automate and modernize existing IT systems, re-engineer business processes across the customer life-cycle, and develop digital platforms with advanced analytics capabilities.
Industrial Robots may not resemble robots from your favorite sci-fi movie, but our latest study shows that when they are used to automate business processes they can expand the creative problem-solving capabilities and productivity of people and contribute to superior business results.
How serious are industrial companies about moving forward with IoT and what do their IoT roadmaps look like? This study set out to explore how European industrial companies are approaching IoT initiatives from an investment, implementation and strategy perspective.
The theme for this second session is the future of robotics – beyond traditional robotics development. What is realistic to achieve when turning to robotics, AI and chatbots? How far have others come? What are their experiences and challenges? Register now to our free event!
Everywhere you look, leaders in old and new companies are using technology in a wave of supercharged innovation that is creating incredible opportunities. And it’s a business narrative that extends beyond the usual digital suspects (e.g., Google, Facebook, Twitter).
Real power in digital customer experience is based on choosing the right track in both the strategic perspective as well as in the tactical and operational craft.
Organization and skill management, analytics with smart use of data as well as attractive customer solutions in the interface are all vital elements for success.