Snapshot: How to Create the Ultimate Customer Experience
  • Automation, 
  • Artificial Intelligence, 
  • Digital Business, 
  • Digital Operations

Snapshot: How to Create the Ultimate Customer Experience

Ulrika Mann

Ulrika Mann,

What do singer Adele, cryptocurrency Bitcoin, and Spotify have in common? These immensely successful cultural and business phenomena were officially launched less than ten years ago. How is this linked to customer experiences? In today’s super-charged world, we need to change how we develop compelling, viable customer solutions and services.

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How Financial Firms can Excel in Digital while Assuring Compliance
  • Artificial Intelligence, 
  • Banking and Finance

How Financial Firms can Excel in Digital while Assuring Compliance

Ulrika Mann

Ulrika Mann,

As financial institutions pivot to digital, they require a business-process-centric assurance strategy that connects technology and regulatory compliance — while delivering desired operational benefits. Financial services firms need to address the many nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI).

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