Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization.
Rather than focusing on how these technologies will replace humans, however, I prefer to concentrate on how—as with other technologies—robotics and AI can augment the continuing evolution in the scope and scale of human intelligence.
The fact is, while automation will cause certain jobs to disappear, similar fears arose decades ago when computers began to proliferate. And while some jobs did go away, new ones were also created—more, in fact, than were lost.
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