The closer software gets to the customer, the more we need to focus on their experience. That effort is challenging businesses to reinvent themselves by delivering faster, better services. Companies like Uber and Amazon that were ‘born digital’ have turned customer experience into a matter of software quality and speed, but enterprises still need to digitally step up.
Cognizant recently commissioned Forrester to study the defining parameters of success in a customer-centric digital world. The study entitled, Quality@Speed is The Key to Digital Success, revealed that 78% of organizations consider quality and speed to be key factors for project success. What does that mean for your business?
Read the full blog post at Digitally Cognizant.