Smarter services through human insights

Smarter services through human insights

Ulrika Mann

Ulrika Mann,

How can you infuse human behavior insights into new customer solutions? With focus on innovative integration and design that meets the end-consumers’ behavior, digital agency Mirabeau forms smarter solutions. 

At the event Cognizant Snapshot Human-Driven Innovation in Tech in Stockholm, Edgard Beckand, Director of Strategy at Mirabeau, shared an example on how human-centered design combined with technology resulted in an improved digital support system at KLM. The result? Increased employee engagement and efficiency – and more flight hours.