Ulrika Mann,
How can you infuse human behavior insights into new customer solutions? With focus on innovative integration and design that meets the end-consumers’ behavior, digital agency Mirabeau forms smarter solutions.
At the event Cognizant Snapshot Human-Driven Innovation in Tech in Stockholm, Edgard Beckand, Director of Strategy at Mirabeau, shared an example on how human-centered design combined with technology resulted in an improved digital support system at KLM. The result? Increased employee engagement and efficiency – and more flight hours.