Making the Shift to Intelligent Software Services

Making the Shift to Intelligent Software Services

Legacy applications are a stark contrast to what will drive the next, and more powerful, wave of digital transformation: Intelligent software services that can think, learn, adapt and autonomously take action on data faster than any human could.

These software services will enable new business models, especially when combined with ever-greater capabilities in areas such as artificial intelligence (AI) and virtual and augmented reality. But delivering them will require meeting four critical challenges:

  • Effectively applying AI so that systems make better decisions over time. This will require skills in, among other things, big data management and analytic frameworks, analytic algorithms and machine learning. Effective AI will also require ensuring data quality and connectivity with an explosion of Internet of Things (IoT) devices whose data will help provide more and better services to customers and employees.
  • Governance, risk management and compliance (GRC). It doesn’t take much of a security breach to tank a company’s stock price, trigger fines and lawsuits, and end careers. As software services require far greater degrees of real-time data sharing between more enterprises, the amount of data at risk (and the channels through which it could be compromised) will also grow, making GRC more complex. Businesses will need internal staff or partners that can ensure GRC without slowing the pace of innovation.
  • Finding and keeping skilled staff with a deep understanding of the industry and corporate culture. Employees will need to work together in new ways, using DevOps and Agile approaches and principles, to deliver fast innovation. This will entail careful recruitment and/or partnering with outside specialists, as well as retraining and change management.
  • Understanding which capabilities will drive the greatest competitive advantage. Before writing a line of code, businesses need to understand, at the deepest possible level, their customers’ human needs. Such insights are best gained through in-depth, on-site anthropological research that uncovers needs and, coupled with rapid delivery,  produces services that resonate with customers.

The infrastructure allowing enterprises to deliver software services is being created as we speak. Are you prepared to grasp the opportunity?

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