During last week's business breakfast about Shared Services, we asked you in the audience some questions in our survey.
Almost everybody who participated in the survey are using Shared Services in some form today (24 Yes against 4 No).
And it turns out almost everybody who participated will consider using a Shared Service Center shared with other companies (9 Yes, 11 To Some Extend, and only 4 No)
Many of the presentations during the breakfast and the questions from the audience were about nearshoring. For example, we listened to how Swedbank is using their center in Vilnius, Lithuania, and what Storebrand's strategy is when they are developing their Shared Services offering together with us at Cognizant.
And it turns out almost everybody who participated will consider using a Shared Service Center shared with other companies (9 Yes, 11 To Some Extend, and only 4 No).
Those of you who would consider this said that you would start with back-office support (19) and IT and Administration (7). Almost nobody would start with Core Processes (only one vote) or Front-Office Support (no votes).
Finally, almost everybody in the audience believes that the ongoing digitalization will make future work more qualified. How does this affect the delivery of Shared Services within your organization?
See all the answers below (click the small arrow to the right to toggle between questions):
Do you agree with the votes from your peers above? Which Shared Services are you using, and which processes can you automate by sharing a center with other companies?
Explore these topics and more at our site Passion for Services. There, you will learn which processes can be handled by a dedicated Shared Service Center, and which advantages you can get by using such a service.