Gartner: Cognizant Leader in CRM and CX Implementation Services

Gartner: Cognizant Leader in CRM and CX Implementation Services

Ulrika Mann

Ulrika Mann,

Cognizant is named a Leader in Gartner Magic Quadrant for CRM and Customer Experience Implementation Services. In the report, Cognizant is recognized for its ability to execute and completeness of vision, and the statement is based on an evaluation of 21 vendors that provide customer relationship management (CRM) and customer experience (CX) project-based services, including consulting and solution implementation services worldwide. 

According to the report, Cognizant offers clients a wide range of capabilities that transform the customer experience and drive business success. Among other things, the report states that:


  • Cognizant is positioned in the Leaders quadrant due to its strong market presence, high growth rate and strong technical implementation skills.


  • Cognizant is a good fit for firms looking for a collaborative partner for complex CRM and CX technology solutions, particularly within specific industries.


  • Leading CRM and CX implementation projects, Cognizant's Digital Customer Experience business combines industry understanding, deep CRM technology capabilities, design thinking and client-centric execution.


  • Cognizant is effective at leveraging industry expertise within banking/securities, insurance, healthcare, life sciences, retail and travel/hospitality.


Read more about Gartner's 2018 Magic Quadrant.