Cognizant Snapshot Breakfast on who will win the battle for the customer in the future of banking left the participants with useful ideas and new perspectives to take back to the office. See what some of the participants from Nordea, SEB and Swedbank experienced at the last business breakfast for this year, Who Will Win The Battle for The Customer in The Future of Banking? – The next generation of digital universal banks or an ecosystem of niche players? in the video.
We heard very interesting thoughts about the need for new services, business models and partnerships in the future financial space from Nordea, Visi Finance/Söderberg & Partners and Trustly. The common theme among the speakers was the importance of combining the established banks' experience and credibility with the rapid innovative niche players to take in the digital opportunities available and the best way to make existing resources available. In the changing world we live in, it is also very important to create space for flexibility in the already set visions in the ability to succeed. Once again, it was stated; it's not the big fish that will eat the small, but the fast that will eat the slow.