People, efficiency and quality are keys behind how well a service center achieves to fulfill customer satisfaction. But how do you secure the right competence and high quality throughout all processes?
We’d now like to share the highlights from Cognizant’s seminar on True Customer Experience through Next Generation Shared Services. Here, Charlotte Gamnis, Head of Service Management at Telia, talks about Telia’s shared service center for financial services and how they strive to achieve customer satisfaction.
Watch the video here or by clicking on the image below: