AI and Customer Service: Transavia's Booking Chatbot

Ulrika Mann

Ulrika Mann,

To remain competitive, you need to be where the customers are. Airline company Transavia wanted to find a way to serve customers in a more efficient way, without loosing the human touch. By utlizing AI, Transavia and Mirabeau, a Cognizant Digital Business, built a chatbot that now helps the customers book tickets faster and easier.