Insurers are expecting dramatic changes to their work by 2023 as a result of adopting digital technologies and mindsets, according to our study. Speeding processes, harnessing data and forming new collaborations will be the keys.
Banking and financial services organizations are moving beyond the basics of digital banking and one-size-fits-all services, according to our recent study. Get the six key insights from our research here.
Banks and financial institutions are making strides with artificial intelligence – but they’ve been slow to scale it. Here are four steps to realize AI’s full potential throughout the enterprise.
Can AI-driven models be used to reopen societies while minimizing Covid-19 transmissions? Now, 48 finalists have been selected in the challenge initiated by Cognizant and XPRIZE. Among the finalists are Swedish and Danish representatives.
The Covid crisis has put tremendous levels of stress on analytics/models. To remain competitive, businesses must reshape their approach with more sophisticated practices and tools, our research reveals.
Forrester has researched, analyzed, and scored the 13 most significant AI consultancies. The report recognizes Cognizant as a leader in data and AI technologies and services, citing us as the right partner to help create a business running on AI.
Already before the pandemic, Industry 4.0 was gaining momentum. Now, the increased urgency is fast-forwarding digital development. How can companies advance progress with internal initiatives as well as through external partnerships? During Reimagining Manufacturing, Orkla, Scania, Sandvik, Chalmers and Microsoft shared their views on this matter.
How do executives around the world use AI to power business success? We commissioned Oxford Economics to conduct a study of 4,000 C-suite and senior executives. These are the five themes that emerged from the research and analysis.
While the coronavirus lever is a tragic one, it’s a lever nonetheless – one that’s prompting businesses to solve problems that affect people’s everyday lives. Here are some examples of IoT applications within manufacturing, goods delivery and employee safety.
How do you ensure a safe transition when outsourcing your HR processes? Cognizant’s expert Anne Maibauer is called on when companies want guidance on how to improve existing HR processes or when starting new solutions and projects.
This telecom player wanted to increase revenues by improving sales team productivity and increasing the speed and accuracy of its quoting process. Thanks to IPA, the company now experiences a 90% reduction in average handling time for customer quotes.
Don’t miss Cognizant speaker Huw Kwon, Global Head of Artificial Intelligence, at the event FinDig 2020 on 15th of September. He will talk about how to industrialize AI to make customer engagement easier, more personalized and immersive.
IoT initiatives offer enormous opportunities for companies to adapt and remain resilient in a rapidly evolving operating environment, like the one we are currently experiencing. However, many IoT initiatives are trapped in the innovation basement, while it should really be an enterprise matter. Learn more in this whitepaper.
Even before the pandemic, work in all its forms was poised to change. Now, the future-forward script for businesses has crystallized: flexible, dataintensive and digitally oriented ways of working will be indispensable. Learn more in a new survey.
How can media and entertainment companies outperform competitors in challenging times? While cost optimization initiatives help drive efficiencies and fund transformation programs, strategic investment in growth areas is the ultimate goal.
As a former Tele2 hub, the center came under Cognizant’s flag in May 2018. Now, several Nordic and central European clients within telecom, finance, and manufacturing enjoy its telecom and full cycle IT services. The center has also been recognized both as a leader within the shared services space and for its sustainability efforts.
What are the main characteristics of the future of Insurance? Here, we’ve gathered the key takeaways and trends as presented in various blog posts about the insurance sector.
How do you handle the complexity of a global supply chain while also preparing it for future challenges? Building the resilient supply chain was on the agenda as experts from Nobia, GS1, Jernkontoret, and Trase gathered for Cognizant’s online seminar. Collaboration, transparency, and traceability were highlighted as key ingredients.
Cognizant has been named a leader in business process services (BPS) for life sciences companies by consulting and research firm Everest Group.
Cognizant’s delivery center in Riga, Latvia, has been recognized as the pan-european business process outsourcing (BPO) firm of the year at the CEE Shared Services and Outsourcing Awards Gala.
Cities and regions are rapidly becoming playing fields for sustainable development. Explore how Skanska, White Architects and Uppsala municipality work with partnerships, digitalization and new business models to craft the cities of the future.
Is the world finally waking up when it comes to climate challenges? As one of the first conferences of its kind, Cognizant’s Tech for Good series has highlighted the role of technology and innovations to help creating more sustainable solutions and societies. These are the major insights from the series final session, as presented by speakers from Vattenfall, Skanska, Axfoundation and Stockholm School of Economics, among others.
How can businesses, cities and people unite for a more sustainable planet? Find out by signing up for Snapshot Talks: Unite for Good, a solution-packed afternoon 4 Dec at Stockholm School of Economics where business and academia explore sustainability through the lens of technology.
Can innovating for sustainability help us reduce energy, lower emissions and be more overall resource-efficient? During Snapshot Breakfast: Innovation for Good speakers from Telia, Epiroc, Bioteria and Cognizant shared their ongoing projects and initiatives from the frontier of 5G, connectivity, smart bacteria and Design Thinking.
Declared the sustainability leader of the containers and packaging category, and named one of the 10% most sustainable companies in the world in the Dow Jones Sustainability World Index, BillerudKorsnäs knows that successful climate work isn’t a one-man show. It requires reaching out beyond company walls, according to Olle Steffner, Director IP Management at BillerudKorsnäs.
Get used to cyber agriculture. In a recent MIT and Cognizant project, information from a basil plant experiment was fed into machine-learning algorithms. The result? Best-tasting basil every, without genetic modification, and the sharing of meaningful agricultural data.
ICA has set a high bar for its extensive sustainability work. As the first Swedish grocery retailer, its climate targets are now approved by the Science Based Targets Initiative. To achieve maximum impact – and business value – the sustainability measures involve both suppliers and customers.
Temenos, the banking software company, recently announced the winners of this year’s Temenos Partner Awards. For the second consecutive year, Cognizant was recognized for its continued role in successfully delivering key projects with Temenos.
As leaders from Ericsson, ICA and BillerudKorsnäs gathered for Cognizant’s Efficiency for Good session, they witnessed about an increasing sense of urgency, where collaboration, leadership and innovations lead the way. And the best part? Sustainability comes with business benefits.
A sustainable business creates profitability and new opportunities, but how do you get there? One of the corner stones in any sustainable business development, and an essential piece of the circular economy, is efficiency, according to author and expert Gunilla Östberg. Welcome to Snapshot on 23rd May to learn more from both experts and enterprises ahead in the journey.
Work cultures that have grown up over decades, can be complex, slow moving and complacent. To energize people for work in the digital age, leaders need to realize that work culture matters when it comes to delivering results. The Center for Future of Work has put together a list of the characteristics of a healthy work culture.
Dealing with legacy systems is a classic struggle as an enterprise strives to become digital. The old applications and infrastructure are home to business-critical processes, while not exactly as agile and resilient as needed. What to do then? Learn the seven steps to core modernization.
Fortum has a vision about a cleaner world, by reshaping the energy system, improving resource efficiency and providing smart solutions. Data-rich, AI-fueled solutions play an important role in the realization of this vision, according to CDO Per Edoff.
Constructing an offshore oil platform is one of the most challenging feats of engineering possible. Learn how emerging technologies such as AI, machine learning and the IoT are helping streamline this process from concept and design, all the way through to construction, for Norwegian engineering firm Kvaerner.
Data and AI for the benefit of humanity? According to Quantified Planet, it’s through open, real-time data that innovations and solutions for a sustainable planed can be catalyzed.
Are you aware of the crucial role data deletion plays in data privacy compliance? Join Informatica and Cognizant for a short interactive webinar about the necessary steps to be complient: Implementing Data Deletion – A Vital Element in Data Privacy Compliance at 2:00 PM CET on 4th April.
Can technologies like AI help societies and businesses solve sustainability challenges? One thing is clear: without data, there will be no intelligent solutions. Data is really the key, something that the speakers at AI for Good Snapshot at Epicenter in Stockholm all agreed on.
The world stands at the brink of an enormous shift, a vital leap towards sustainability, efficiency and increased responsibility. Can technology help us accelerate the necessary adjustment to long-term sustainability?
In our work with clients around the world, we’ve identified a set of capabilities needed to compete successfully against start-ups that are unfettered by bureaucracy and inflexible processes.
Cognizant’s delivery center in Riga, Latvia, has been named the Digital Services Firm of the Year in Central and Eastern Europe during the annual CEE Shared Services Summit and Awards, held in Warsaw in January.
BeslutsstödsDagen, Scandinavia’s leading Data & Analytics and Business Intelligence event, takes place on the 31th of January at Münchenbryggeriet in Stockholm. For the first time, Cognizant sponsors the event, and its analytics specialists Caroline Holmqvist and Anoop Sharma are present to share their expertise around data driven business.
We’ve already seen technology replace many simple tasks across industries, but what happens when more demanding tasks are delegated from people to systems? As AI and algorithms now enter knowledge intense businesses, such as law and audit firms, the traditional structures are challenged. Assistant Professor Frida Pemer explains what expertise that will be needed and how incumbent firms can prepare for a new future.
Without a cultural change, no digital transformation. But what are the essential components for change? During Snapshot Breakfast: The Culture Cure for Digital one thing was stated: if people aren’t onboard, it is money wasted.
Incorporating artificial intelligence into your business systems and processes is a journey unlike any other digital technology implementation. The path to AI is long and winding and requires a fresh look at existing approaches.
Cognizant’s new location in Riga – a one-stop-shop for strong telco and IT/technology expertise – opened in May 2018. The center, with its 300+ strong team, will support clients in transforming business, operating and technology models for the digital era.
What’s the key to Scania’s uninterrupted profitability for over 60 years? According to Martin Sköld, Scania Associate Professor at Stockholm School of Economics, the secret sauce is modularization. The recipe contains standardized modules that can be combined in numerous ways to offer customized products or services, and the concept can be applied in every business.
How do you engage with new competence and capacity outside company walls, without risking your own business? Learn how LEO Pharma successfully opened up parts of its research for external collaboration to pave the way for drug innovation at speed. The secret? Trust, respect and engagement, with no strings attached; you simply can’t push a “big brother attitude” on true collaborations.
As a life sciences company wanted to automate a highly manual process that was becoming a quality-control risk and a regulatory burden, Cognizant helped them build a robotic process automation (RPA) solution that addresses the immediate issues – and that will now also be leveraged in other parts of the organization.
Operating digital at scale requires cultural changes, a strong customer focus, an ecosystem of external partners – and a large dose of persistence. This became clear as speakers from Handelshögskolan, Stora Enso, and LEO Pharma gathered to talk about How to Deliver at Scale at Snapshot Breakfast.
Netcentric, a part of Cognizant Digital Business, has been named 2018 Adobe Experience Cloud Partner of the Year in EMEA by Adobe. Netcentric was recognized for its ability in helping clients improve customer experiences by harnessing the full power of Adobe Experience Cloud.
A clear cloud strategy is key to being efficient, agile, and customer-centric, in a speedy and affordable manner. But before developing your own hybrid cloud strategy, there are a few essential things you should decide, according to Forrester.
Drones are cool for sure, but can the images they provide be used to create tangible business value? Images contain a tremendous amount of information, and it’s when you combine drone operations with AI and analysis, the real magic happens. This is how it can be applied in the energy and utilities sector.
We’re entering the 4th industrial revolution. One of the key technologies that will shape the state of this revolution is AI, but many people view AI with a huge amount of trepidation. It’s the technology that potentially could make ourselves, our children, and our grandchildren redundant – but will this be the reality?
How can industrial companies transform their operations with IoT? To find out status as well as future opportunities, we gathered Forrester analyst Paul Miller, Microsoft’s Director of Business Development Ola Reppling, and Cognizant’s manufacturing expert Andreas Rosengren for a manufacturing event in Stockholm. One thing is clear: to gain the real benefits, you need to think bigger than just sticking sensors on your machines.
Incorporating artificial intelligence into your business systems and processes is a journey unlike any other digital technology implementation. We suggest a five-step process for navigating it successfully.
Have you signed up for ONS yet? This year, Cognizant will, among other things, introduce you to AI and image analytics in drone operations. Data captured by drones offer tremendous opportunities for oil and energy companies; reduced risk and downtime, increased safety, and a more pro-active approach to identifying errors.
Artificial intelligence (AI) was a big deal back when I was in engineering school (which wasn’t just yesterday). Through the years, AI’s evolution has produced multiple hype cycles, followed by disillusionment.
On Feb 23rd, Cognizant gathered participants and speakers for an interesting breakfast on Artificial Intelligence – key to new digital ecosystems. With insights from both business and academia, the audience were introduced to the latest research, the potential of AI, and got to meet the robot Furhat who might play a key role in future education, healthcare or shopping malls. But don’t worry, humans will still be needed in the loop.
Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization.
The closer software gets to the customer, the more we need to focus on their experience. That effort is challenging businesses to reinvent themselves by delivering faster, better services. Companies like Uber and Amazon that were ‘born digital’ have turned customer experience into a matter of software quality and speed, but enterprises still need to digitally step up.
The world of bots is in its infancy and yet it’s already exploding. Bots are bringing nuanced intelligence to applications by replicating their human counterparts and millennials who are very eager to test drive them.
Competitors can’t compete, and leaders can’t lead if they don’t know the rules of the game. Understanding how points are scored, and what is required to win is key to any competition.
What if we could interact with technology the way we interact with each other? Social Artificial Intelligence might be the missing link between man and machine. By studying cognitive processes, Preben Wik and his team work to make machines appear more human. Time to say hello to award-winning robot Furhat.
A robot is going to steal your job. AI is only a handful of years away from being smarter than you. The bot uprising is coming to enslave or kill us all. Deep learning is creating code that we can’t understand. The great digital divide is coming.
The digital transformation will have a huge impact on businesses over the next few years. By going digital, banking and financial services (BFS) stand to gain more than the cross-industry average, according to a new study.
Expectations are high for digital change that will reinvent the healthcare industry. But a recent study shows hard work lies ahead before providers and payers can reap the value of the next generation of healthcare services.
Most companies and organizations have now begun to prepare for GDPR which comes into force in May 2018. Could the framework also be a catalyst for new business? Welcome to Cognizant Snapshot Breakfast 27th of April in Stockholm focusing on post GDPR and new offerings within privacy, security and personalization.
Digital transformation will reshape the insurance industry over the next few years. While insurers will have to rethink everything from work processes to business models, the positive effects of digitization will be well worth the effort, according to a new study.
Without even thinking about it, we are using Artificial Intelligence technologies daily through smart search functions in our mobiles, personal assistants like Siri, and when using translation tools on our computers. This is just the beginning; new major commercial applications are just around the corner. So, does AI mean that we can sit back and relax? No! It’s the combination of man and machine that will deliver the best result, says AI researcher Fredrik Heintz.
Ready for GDPR? Ideally, financial services institutions should not simply think about GDPR as a compliance exercise, but also how they can best ensure world-class customer service in the light of it. This is one of the messages in Data Governance, Customer-Centricity, and the GDPR, an Executive Brief from IDC Financial Insights, published in 2016 and sponsored by Cognizant and Informatica.
Will a robot take your job away? What will your company look like in ten years? Will it be Ubered? How do you get ahead in a world of AI, algorithms, bots and Big Data? Learn the tricks in a new field guide from the award-winning authors of Code Halos: When Machines Do Everything.
A new study shows that smart technologies will have a profound impact on the manufacturing industry within the next few years. Digital will improve efficiency, increase revenues and facilitate innovation.
Can GDPR be a catalyst for a new customer dialogue? Yes, according to Clas Ohlson's CISO Urmas Aamisepp, one of the speakers at Cognizant Snapshot Breakfast, who views the new regulation as an opportunity to deepen customer relationships and to develop new offerings. How? By increasing customers’ trust, their willingness to share personal data will hopefully increase. And more data enable more accurate offers.
An unwanted piece of legislation that penetrates everything and the cause of many grey hairs – or a necessary customer driven regulation and a springboard for new business? With the aim to look beyond compliancy and focus on post-GDPR, Cognizant held a well-attended breakfast on the 27th of April with the theme How can GDPR Generate New Business Opportunities.
Whom do you trust? When it comes to global supply chains, the response to this question can be especially difficult, time-consuming and costly. Trusted suppliers must be thoughtfully selected, managed, monitored and certified for quality, reliability and consistency.
How many banks and insurance companies let social anthropologists move in with customers to better understand their needs? In the study that will be presented at the Fast Money vs. Slow Money Seminar which you can join here, Cognizant, together with partner ReD Associates, did just that to understand consumers better.
On January 1, 2018, all banks in the EU will lose a key competitive advantage because of the Payment Services Directive(PSD2). From that date on, they will no longer have proprietary access to data in their customers’ online accounts, including their transaction and balance history. Other regulatory frameworks also pave the way for accelerated competition and an increased digital disruption. Consequently, players within banking, finance and insurance, can’t view their customer relationships as confidently as before. A new Cognizant/ReD Associates study sheds light on what direction financial providers should choose.
We are on the cusp of Artificial Intelligence (AI) becoming the norm, thanks to the falling cost of computing power, the availability of huge volumes of data, and, of course, improved algorithms. AI is transitioning from something that makes our lives more convenient (from Alexa to Siri, Uber, and Netflix) to a force that will overhaul our work processes in irreversible ways.
Retailers face a myriad of steep macroeconomic challenges, from global competition and the growth of online shopping, to margin pressure. Blockchain – the technology underpinning the Bitcoin cryptocurrency – can help retailers overcome these challenges.
Retailers have a disconnect with their consumers — there are significant gaps between the experiences retailers are delivering and customer expectations, according to Forrester study Aligning Value With Key Capabilities To Drive Retail Success.
Behind every good robot lies an even better human. As technology continues to impact even the most fundamental aspects of our daily lives – getting our annual medical checkup, watching TV, communicating with our parents and children, applying for a job – we’re demanding more from the products we love. No longer are we satisfied with how a product looks and feels; we expect it to enhance our lives in a significant, memorable way.
Our latest study, The Future of Money, reveals the next digital imperative for financial services firms: focusing on “slow money” to make consumers more loyal, less price sensitive and more inclined to do more business with your organization. The study will be presented at the Fast Money vs. Slow Money Seminar, which you can join online here.
Will a robot take your job away? What will your company look like in ten years? Will it be Ubered? Learn to survive the next phase of the digital era with this new field guide from the award-winning authors of Code Halos: When Machines Do Everything.
It’s no longer about meeting privacy laws, but about meeting customer expectations, according to Caroline Olstedt Carlström, Vice President Privacy at Klarna. Thanks to a cross-functional team and a globally anchored approach, Klarna now ensures both security and new business opportunities, adapted to a future where privacy matters and a more distinct customer relationship will be in focus.
Money matters cause a lot of stress to people, but are financial service providers really addressing their issues? What strategies and innovations are needed when customer relationships move out from the office and into the mobile? Welcome to a turbulent era within banking, an era with great opportunities and where digital can be a way to enhance the human perspective.
To increase the odds that IoT analytics will succeed, it's a good idea for manufacturers to start with a self-assessment using the following steps:
If you want to be part of the smart product economy, you need to take a completely new approach to product development; every single node in your value chain needs to be re-thought. We call this “informed manufacturing”. It begins with a human-centered approach to product and experience design, widely known as design thinking, and includes 3 main challenges you must address.
The behaviors and expectations of today’s consumers are rapidly evolving under the influence of digital and mobile technologies; as a result, retail growth and profits are quickly shifting to digital commerce. These changes require retail industry decision makers to acquire real-time situational awareness, new digital strategies and a digital mindset around business transformation.
During the past five years, industrial use of artificial intelligence (AI) has risen exponentially across industries. Companies such as IBM, Apple, Toyota, and Fidelity have demonstrated an interest and appetite for deep research and innovation by introducing AI platforms and solutions for customers, partners, and employees. For instance, Toyota’s websites use AI to perform sophisticated, real-time reasoning to ensure feasibility or availability of the exact combination of options chosen by a consumer to design a specific vehicle.
The 163-year-old blue jeans pioneer is turbo-charging business processes by applying new management structures and digital technologies to match the pace of selling directly to consumers.
The increasing adoption of the Internet of Things (IoT) is presenting manufacturers with tremendous business opportunities. By using readily available computations of vast amounts of data, a manufacturer can leverage analytics to generate real-time insights to understand the needs of end consumers and product performance under a myriad of operating conditions.
To contend with insurgent competitors, regulatory mandates and demanding consumer requirements, banks must embrace open APIs. Why? Open APIs enable them to plug-and-play in the digital business ecosystem and reinforce their value proposition amid escalating share-of-wallet challenges.
Traditionally, banks have owned end-to-end service delivery by tightly integrating experience, processes and products. However, this approach is under attack from all sides. Consumer-centric, born-digital fintech firms are competing directly for customers by providing superior user experiences, enabled by accessing application services and data across financial services providers.
How did some of the world’s best-known brands reinvent themselves by understanding the customers? How can companies apply more in-depth insights to design and leverage future customer journeys? It’s all about looking beyond what people say to understand what they truly think – and the intersection between humans and tech is where the magic happens.
What if you could find your customer’s silent triggers, the ones that aren’t visible through analysis of vast amounts of data? When combining thin data (Big data) and thick data (the human context), you get insights with greater clarity, certainty and actionability – and can create an offering that really matters to your end-customers.
Succeeding in the digital economy means balancing new technologies with a deep understanding of human wants and needs. What if you could step out of your everyday environment to work shoulder to shoulder with experts to blueprint, prototype, and build better digital experiences for the future? The Collaboratory is a dedicated, creative space where this scenario becomes a reality.
It’s time to get curious about the motivations behind actual customer behavior. Beyond digitizing products, services and processes, the winners of the next digital economy will have to combine their tech expertise with a deeper understanding of human behavior.
Do you think the world accelerates too fast? Think again; the world will never accelerate this slow again, according to Sofie Lindblom, CEO at ideation360. That’s why you need a structured process to build an innovation portfolio that minimizes risk and secures viable business. Just don’t forget about the customer-centricity, and that innovations always should arise from a real human need.
How do you guide your company toward success in a time of change? Leadership behaviors forged over the last century clearly need updating for the digital age. Cognizant’s recent report reveals three key roles for leadership as data, AI, algorithms and the science of “meaning making” dominate business for the foreseeable future.
A core differentiator for a successful business today rests on the readiness of its IT infrastructure. IT that matters in the new machine age prioritizes cybersecurity, innovation, time-to-market and customer experience over cost-cutting, according to Cognizant’s latest study.
An inflexible, sluggish, inefficient infrastructure poses a bigger competitive threat than any ingenious start-up or disruptive market force. In Cognizant’s report The Future of IT Infrastructure, we outline a new framework to help CIOs move toward the new way to work for IT.
By holistically harnessing the rich capabilities of AI, blockchain, IoT, RPA and open banking, financial institutions can build a more resilient, customer-focused bank that incorporates the virtues of nonbanking rivals. Learn more in Cognizant’s new report on the future of banking.
According to IDC, worldwide spending on AI is estimated to grow from $8 billion in 2016 to $47 billion by 2020. While AI is hailed as a technology that will impact a number of areas, it’s another story to identify AI opportunities and to start applying AI within your own business. Use our list to get going.
As financial institutions pivot to digital, they require a business-process-centric assurance strategy that connects technology and regulatory compliance — while delivering desired operational benefits. Financial services firms need to address the many nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI).
Anthropologists, social scientists, and the focus on people’s daily whereabouts, can add new insights based on so called “thick data” – important facts beyond the digital track image.
In parallel with running the core business, you need to work on exploring new ideas that correspond to what tomorrow’s core business will be. A structured process will take you all the way from idea to commercialization.
How can you infuse human behavior insights into new customer solutions? With focus on innovative integration and design that meets the end-consumers’ behavior, digital agency Mirabeau forms smarter solutions.
Can a research driven approach ensure that an innovation also is viable and desirable in the long run? And how do you bring that product or solution to market at scale?
Just as no automaker would run without robotic systems on its factory floor, or no drug company would fill bottles by hand, automation will be increasingly common in core IT operations to enable the business to compete effectively. Many IT functions, from resetting passwords to resource provisioning, involve repeatable steps that can be codified into standard operating procedures and then automated.
Cognitive computing is emerging from the shadows and rapidly impacting our professional and personal lives. Some insurance companies are already exploring the utility of chatbots and smart advisors to provide the right suggestions to their customers. Learn how to get started.
What happens when algorithms and analytics are blended with the human abilities? Can technology actually augment the work we perform? What will work even look like in ten years’ time, when about 35% of current jobs in the UK are at risk of computerization? This, and many other things, were discussed during Cognizant Connect in Oslo.
Insurance companies face tremendous pressure to reduce costs and invest more on strategic initiatives to increase revenue. Digitization is key for remaining on the frontline – learn how others have met the challenges through disruptive technologies.
To remain competitive, you need to be where the customers are. Airline company Transavia wanted to find a way to serve customers in a more efficient way, without loosing the human touch. By utlizing AI, Transavia and Mirabeau, a Cognizant Digital Business, built a chatbot that now helps the customers book tickets faster and easier.
Norwegian Storebrand’s framework to support its actuaries involves a new software solution together with a specialized Cognizant team in Vilnius. Here, IT skills merge with business knowledge and the team now constitutes the engine that generates data, develops models, and allows Storebrand’s actuaries to focus on qualified tasks like analysis and business improvements instead. So far, this concept has proven very successful – and is now offered to other businesses as well.
What do singer Adele, cryptocurrency Bitcoin, and Spotify have in common? These immensely successful cultural and business phenomena were officially launched less than ten years ago. How is this linked to customer experiences? In today’s super-charged world, we need to change how we develop compelling, viable customer solutions and services.
A watch that once told the time and date can now monitor your heart rate and warn you if timely care is needed. A car that once transported you from A to B is now highly connected and semi-autonomous, with the ability to self-diagnose when issues arise. And with augmented technology, each of our own five senses can soon be significantly heightened.
Customer experience (CX) is the true battleground for brands in the digital era. To strengthen Cognizant’s capabilities in CX, it recently acquired Zone, one of the United Kingdom’s leading full-service digital agencies specializing in customer experience,
Business leaders in Europe are fully aware of the potential introduced by blockchain, according to Cognizant’s recent study where 1,570 business decision makers were surveyed. To fully harness blockchain possibilities, however, they need to break through old mental models of company boundaries and markets, and grasp how blockchain could truly change the game by shifting entrenched views of institutional power.
The power of our beliefs of who we are is strongly linked to how we perform, according to Predrag Petrovic, Associate Prof. in Cognitive Neuro Science at Karolinska Institutet. At Cognizant Snapshot Breakfast he shared insights from his research on how the brain processes information on a system level and how it relates to behavior.
Cognizant’s delivery center in Vilnius, Lithuania, has been recognized as the business process outsourcing (BPO) firm of the year in Central and Eastern Europe by CEE Business Media, publisher of CEE Shared Services and Outsourcing Directory.
How can you make digital fly in a large organization? While there might be different roads to success, a handful of matters seem to be common: go for a multidisciplinary approach, deliver quick yet with quality, try to work around the legacy, and don’t hesitate to reach out externally.
AI is helping organizations to create experiences that are more human and contextual. With breakthroughs, however, come anxieties and hurdles. A new study by analyst firm HfS Research raises several red flags about the state of today’s AI market.
Robotic process automation (RPA) is helping banks engage customers in real time, increase efficiency and productivity, and tap into the benefits of straight-through processing without a significant overhaul of their underlying systems. These are the areas where RPA is most often applied.
Cognizant has opened its first location in Latvia’s capital city, Riga. The centre will support clients, among them Swedish Tele2, in transforming business, operating and technology models for the digital era.
What will your industry look like in ten years? Will your company be Ubered? The book What to Do When Machines Do Everything– named as one of the Best Business & Leadership Books of 2017 by Amazon – is a must to thrive in the digital era. Now you can get your own copy.
Owning or not owning a car? A changed purchasing behavior and new demands on flexibility made Volvo Cars look into a new model for having a car: subscription. Another important reason behind the new offering was Volvo’s wish to capitalize on an existing product. With Care by Volvo, car ownership has now become as transparent, easy and hassle free as having a mobile.
How can European companies benefit from IoT? Independent analyst firm CXP Group asked 250 senior CXO-level, business and technology decision-makers about the strategies and approaches they are taking in order to embed IoT solutions into the core of their business. This is the conclusion.
The global energy meeting place ONS (Offshore Northern Seas) connects international suppliers, operating companies and decision makers. This year, ONS takes place 27–30 August and Cognizant will be present as a sponsor and exhibitor. Join us at one of the world’s most important oil, gas and energy events!
Financial services firms need to develop a cohesive blockchain strategy, rather than taking on projects in a piecemeal fashion. Waiting for clarity before moving forward is not a viable option. Follow our advice to get going.
