40 percent robots in HR in the Future
In the HR department of the future, people will only work with the most rewarding parts of the HR area. The rest will be handled by robots. How to get there? Get rid of the data silos first.
In the HR department of the future, people will only work with the most rewarding parts of the HR area. The rest will be handled by robots. How to get there? Get rid of the data silos first.
An HR Data Detective, a Work-from-home Facilitator or an Algorithm Bias Auditor? Cognizant’s report 21 HR Jobs of the Future was recently featured in Harvard Business Review and has caught the HR community's interest. The report suggests new HR roles that will meet the future needs shaped by advanced technology and the ongoing pandemic.
How can a mechanized, traditional trade utilize digitalization and connectivity to move towards more intelligent mining? Epiroc knows, having connected 2,800 machines around the world to improve customers’ operations, something that was covered during the seminar Innovation for Good (available on-demand).
Have you noticed our new logo yet? You might wonder why we have changed it? Because we wanted a logo and a visual identity that reflect the kind of work we’re doing today: digital, transformative, helping our clients keep pace with competition, or change the game completely. The change also helps us highlight the very meaning of the English word behind our name: cognizant, meaning to be knowledgeable and aware of something, especially through personal experience.
Industrial Robots may not resemble robots from your favorite sci-fi movie, but our latest study shows that when they are used to automate business processes they can expand the creative problem-solving capabilities and productivity of people and contribute to superior business results.
Big Data drives innovation, success and growth in a time of digital transformation.
The use of social, mobile, analytics and cloud technologies (SMAC) is already enabling our advanced analytics solutions to extract meaning from your data so you can refine the products, services and experiences required to outperform your competition. Whether through analytical models, systems integration or data analytics and strategic consulting, we can help your data drive experience.
Our study states that retailers across Europe are embracing the possibilities of digital: 64% of Western European retailers have started a digital transformation program, and a further 21% will start by the end of 2015. Creating an omnichannel backbone is the foundation of digital transformation in retail.
Amid wavering consumer confidence, changing banking behaviours, widespread hacks and new competition, here’s what traditional banks can do to rebuild trust in the digital era.
Read the full article 'Regaining Consumer Trust' in the 2015 issue of the Cognizanti.
“Small but very strong” and “Good variety of speakers” was said of Cognizant’s business breakfast on 6th of November 2015. In the video, guests from Clas Ohlson, TeliaSonera and Atlas Copco share their reactions from Cognizant Snapshot Breakfast: The Internet of Things and The Rise of the Smart Product Economy.
Don't worry, there is still plenty of time for you to catch up and watch the recorded versions. Enjoy all the sharp presentations, latest insights and interesting discussions. You can also watch speaker’s notes and participant reflections after the event.
Cognizant Snapshot Breakfast on who will win the battle for the customer in the future of banking left the participants with useful ideas and new perspectives to take back to the office. See what some of the participants from Nordea, SEB and Swedbank experienced at the last business breakfast for this year, Who Will Win The Battle for The Customer in The Future of Banking? – The next generation of digital universal banks or an ecosystem of niche players? in the video.
We are getting into the digital Christmas spirit by scrapping paper cards and only sending electronic cards instead of both. Also, our teams across the Nordic countries have chosen to support different local initiatives helping the ones in more need. Read more about the organisations and see how you can contribute to their work.
Ernst & Young released some time ago a report titled “Insurance in a digital world: the time is now.” Cognizant’s Sameer Dhanrajani found that it had a number of useful insights. Here are some excerpts:
Understanding the business benefits of cloud-based services can help insurance leaders champion transformation.
WhatsApp, WeChat, Facebook Messenger, and similar instant mobile messaging apps are no longer exclusively intended for exchanging trivial text messages, sending ubiquitous selfies, or finding your friend’s house. In fact, these messengers have become a medium of choice for many big players, cutting across industries.
There are numerous examples. But what about the insurance industry?
The trend is clear. Digitalization and regulation are two of the most top-of-mind topics for the banking and insurance industries.
Refresh your memory by listening to some of the interviews from the event.
Cognizant has been named a Top Employer in Europe for 2016 by Top Employers Institute in five countries—Belgium, the Netherlands, Sweden, Switzerland and the UK. The annual research undertaken by the Institute recognizes leading employers around the world that excel in offering outstanding employee conditions, develop and nurture talent through all levels of the organization, and strive to continuously optimize employment practices.
At the year's first Cognizant Snapshot Breakfast, Who Runs the Digitalization, and How? we learnt that the demands on governance are crucial for digital transformation, when daily activities will run in parallel with major change projects. Experiences were exchanged at the seminar from both global companies like SAAB and Trelleborg Group and start-ups like Instabridge.
Who do you think runs the digitalization in most organizations? And who runs it in your organization?
We asked these questions to the participants during our latest Snapshot Breakfast. The results are both interesting and contradictory.
In working with some of the world's largest retail chains, we at Cognizant need to have a deep understanding for our customers' customers. That's why we have conducted a study where we analyze questions such as the best pricing strategies, loyalty programmes and personalization for retail
As a leader in retail, you probably often ask yourself how you can use data to add more value to your customers while managing their data with care and integrity.
But as a private person, how do you feel about your own data, and what are you expecting from your own shopper experience?
During the conference Di Retail, Lars Frösslund from Cognizant spoke about some of our key learnings from working with global retail companies. The audience were mostly leaders in retail, so he also took the opportunity to conduct a small study with them about how they feel about their personal data being used by retail.
IKEA, ICA, MIO, Elgiganten, GRANIT, Clas Ohlson, HM and many more were at the conference earlier this month. We interviewed some of the speakers and participants.
For you who couldn’t participate, here are the most important reflections from some of the speakers.
Do insurance companies influence sustainability and what responsibility do they have?
Listen to what SPP's CEO Staffan Hansén thinks about insurance companies' responsibility for sustainability.
Experiences were exchanged at the Cognizant Snapshot Breakfast about Automation as a Driver for Skills and Agility from different perspectives and industries like Avanza Pension, Siemens and Cognizant – all with automation and digitalization as drivers for best customer experience. See the video to hear what the guests had to say.
At the latest Cognizant Snapshot Breakfast about Automation as a Driver for Skills and Agility our experts shared their experiences and predictions on the use of modern automation and digitalization for better customer experience. In the video the speakers, Annika Saramies, CEO at Avanza Pension, Mats Friberg, VP & MD for Nordic Operation at Siemens Industry Software AB and Bart van der Mark, AVP for Intelligent Automation Europe at Cognizant share their takeaways and best advice.
How automated are you and your organization?
This is the question we tried to find out when we conducted a small survey with the audience at our latest Snapshot Breakfast.
The discipline of acupuncture goes back 5000 years and is based on the belief that a set of accurately placed pinpoint treatments can impact the entire body. Similarly, we believe organizations can relieve operational stress that builds up at critical process connections by identifying and isolating processes (or sub-processes) that are materially connected to other important activities and applying precise doses of digital change.
Our latest business breakfast about True Customer Experience through Next Generation Shared Services we learnt that it´s all about people, efficiency and quality to achieve improved customer satisfaction. Experiences were exchanged between Storebrand, Swedbank and Telia Company on how to build and manage best-in-class next generation shared services with better customer service, customer experience and real cost savings as the result.
See the video with the speakers from our latest Snapshot Breakfast about True Customer Experience through Next Generation Shared Services where they share their views and key takeaways.
During last week's business breakfast about Shared Services, we asked you in the audience some questions in our survey.
Almost everybody who participated in the survey are using Shared Services in some form today (24 Yes against 4 No).
And it turns out almost everybody who participated will consider using a Shared Service Center shared with other companies (9 Yes, 11 To Some Extend, and only 4 No)
A qualified service center that helps you meet customer expectations and lower costs while realizing increased digitalization, is there such a thing?
During last week's Snapshot Talks, we asked you in the audience some questions on what is driving digitalization in your industry, what are the primary drivers in the digital journey development and finally to what extent are human behavior taken into consideration in the digitalization process?
Cognizant Snapshot TALKS gathered 100 attendees to the theme “From Doing Digital to Being Digital” at the Museum of Modern Art in Stockholm.
Hear the speakers and guests key takeaways and quotes from the evening:
People, efficiency and quality are keys behind how well a service center achieves to fulfill customer satisfaction. But how do you secure the right competence and high quality throughout all processes?
Are there any secrets behind an efficient, long-lasting center? How can cultural differences be turned into strengths and the center function as an engine for the overall organization?
Cognizant gathered seven experienced digital leaders from various industries to discuss how to accelerate digitalization in a large organization. The message? This is the very essence of their different advice:
200+ billion connected devices by 2020, and endless new business opportunities come with them. Companies are now competing on code; the data and information surrounding their business. But how do you start to think about data in your organization?
Cognizant’s study about shopper experience (click to find out more) reveals important insights into how to improve customer trust and retain customers within retail. Here are some key insights:
In a near future, 57% of cab drivers might be replaced by self-driving cars and 92% of admin workers might not be needed anymore.
During our latest Snapshot Talks, we asked the audience what is driving digitalization in your industry. But how far has your organization come in the journey towards digitalization?
IoT has the potential to drive efficiency gains in the orders of magnitude. It can reduce waste, predictively maintain, and enable ongoing understanding of customer needs.
Data is influencing the whole organizational reality, and the traditional CxO agenda is now quickly being re-shaped. For example, while increased efficiency and predictability is still important within the CFO framework, the traditional tasks should now only consist about 50% of the agenda.
What does the future of intelligent automation look like? Organizations today are already investing much time and effort into what we call systems that "do". But this is the starting point for what we see as the evolution towards systems that "think" and systems that "learn".
Every person, place and thing now has a virtual self as well as a physical one. Cognizant extracts insight from large volumes of complex data sets to help clients enhance how they engage with customers, employees and partners.
Automation is a hot topic that resulted in a fully booked business breakfast at Cognizant's office on Friday, December 9th. Automation can be applied and bring instant value across a range of areas, which speakers from Schenker Logistics, Tele2, Chalmer's University of Technology and Cognizant presented good examples of during the seminar.
Cognizant has become the exclusive digital systems, technology and operations services partner for multiple portfolio companies of Norway-based Aker, a leading industrial investment company.
Will a robot take your job away? What will your company look like in ten years? Will it be Ubered? How do you get ahead in a world of AI, algorithms, bots and Big Data? Learn the tricks in the guidebook from the award-winning authors of Code Halos: What To Do When Machines Do Everything.
In a world in search of more open, trusted and secure IT systems, all eyes are on blockchain. Through its distributed ledger, smart contracts and non-repudiation capabilities it acts as a shared infrastructure that can transform multiple processes across the insurance value chain. Here’s how.
Gamification has already helped insurers improve customer engagement and employee collaboration. Today, using a well-designed prioritization model and best practices, carriers can apply gamification to boost the performance of sales, marketing, and the brand.
The insurance industry is at crossroads. On basis of the report Insurance at the Intersection, we’ve compiled eight strategic imperatives insurers need to consider in response to the challenging and rapidly changing business environment.
Do you sometimes miss the fact that your customer simply is another human being? Unfortunately, forgetting about the human aspect in the maze of technology, is a cardinal error in too many innovation processes.
Blockchain is poised to rewrite the rules of competition in the insurance industry by streamlining operations, enabling data to be shared seamlessly with external stakeholders, and disrupting traditional business models and intermediaries. Here, we’ve gathered key findings from the report Blockchain in Insurance: Risk Not, Reap Not, a report based on a global survey with 526 insurance professionals.