Oliver Bernau,
Delivering lasting business impact using AI? Based on experience from AI projects across the globe, Huw Kwon, Global Head of Artificial Intelligence at Cognizant, outlines five important steps to industrialize AI.
Hans Hasselgren,
The coronavirus is pushing finance departments to address unprecedented levels of operational chaos and cash-flow uncertainty. This requires new ways of working and increased digitalization. Here’s how to get started.
Ingrid Finnson,
In the HR department of the future, people will only work with the most rewarding parts of the HR area. The rest will be handled by robots. How to get there? Get rid of the data silos first.
Kim Leandersson,
A software company gains a 360-degree customer view, fueled by machine learning and predictive analytics, to feed renewals and additional sales. The customer churn algorithm now predicts at 80% accuracy.
Ulrika Mann,
IoT initiatives offer enormous opportunities for companies to adapt and remain resilient in a rapidly evolving operating environment, like the one we are currently experiencing. However, many IoT initiatives are trapped in the innovation basement, while it should really be an enterprise matter. Learn more in this whitepaper.
Ulrika Mann,
This telecom player wanted to increase revenues by improving sales team productivity and increasing the speed and accuracy of its quoting process. Thanks to IPA, the company now experiences a 90% reduction in average handling time for customer quotes.
Torgeir Brovold,
Torgeir Brovold, Head of the Energy Sector at Cognizant Norway, recently hosted a session at the digital Smartgrid conference. The focus was on digitalization of the energy industry and obstacles and opportunities linked to turning available data into valuable insights. Here are some of the matters discussed.
Edwin Creyghton,
Declining revenues and increased competition prompted this major telecom organization to rethink its operational strategy. The company set out to slash operating costs, improve the stability of IT systems and increase its net promoter score (NPS) – a key metric for customer satisfaction.
Ulrika Mann,
Don’t miss Cognizant speaker Huw Kwon, Global Head of Artificial Intelligence, at the event FinDig 2020 on 15th of September. He will talk about how to industrialize AI to make customer engagement easier, more personalized and immersive.
Hans Hasselgren,
Global shared service centers could either be an asset or a liability in the post-Covid era. As digital transformation is an imperative to survive, many organizations have now started questioning the rationale of their SSCC (shared service captive center) approach. The ongoing cost of operating it may be increasingly burdensome, perhaps even unrealistic.
