Cognizant Snapshot Breakfast - True Customer Experience through Next Generation Shared Services
Cognizant’s Snapshot Breakfast May 20, 2016: True Customer Experience through Next Generation Shared Services
– new tools, new possibilities
The discussion of how to manage and adapt for best-in-class digital experience continues in our third Snapshot Breakfast 2016.Visit previous breakfasts to find out more.
How far can we reach when it comes to efficient, smart and cost-effective solutions for service centers? How can we deliver the service, knowledge and linguistic ability, which fully meets the demanding customers expectations of service? And how can you at the same time achieve significant cost savings? What is the analysis behind the decisions, and how can a shared service center become a strategic approach for a more efficient digitalization process?
Meet up and be part of the conversation about what we mean by shared next generation service center – even better customer service, customer experience and real cost savings.