Cognizant Snapshot Breakfast - Fast Money vs Slow Money
Fast Money vs Slow Money – Do we really know the clients and their needs?
New technology and smart digital solutions has surely facilitated fast, everyday banking activities such as transactions and payments. What about long-term financial solutions like pensions, mortgages, and insurance – the slow money?
As the market transforms and the mobility increase, the requirements on how you handle slow money matters will change. Do you know what your customers expect? How do you prove your value at each point of communication? Can the slow and fast money perspective enrich each other when it comes to customer value, satisfaction, and retention?
Get under the skin of 3,074 consumers, listen to initiated discussions about future slow money solutions, and learn more about the way towards a renewed customer relationship in this spring’s must-attend event.
The event is not only targeting the banking and finance sector; it is interesting for anyone who wants to know more about the customers’ relationship to money.
08.00 – 08.30 Breakfast is served for you
08.30 – 09.30 Vibeke Daell Bjerrum from TV2 News moderates our hyper interesting program:
We will catch up!
– slow money, trust and the new customer relation.
Per Klitgård, CEO, Danica Pension
What are the important tools needed to build and keep trust? What strategies and digital innovations might be needed when the customer relation shift from the meeting in the bank office to the mobile? Listen to Per and his reflections over the historic legacy of big banking, the challenges and opportunities of digitalization, but also about a clear picture of what needs to be done to renew the customer dialogue – and the Danica strategy for catching up on the slow money customer interaction.
Trust – the simple way
– reading the mind of today’s customer
Christian Visti Larsen, CEO, NewBanking
How do you win the trustful heart of today’s always-connected-customer? How can new tools simplify the dialogue and practical actions to service the client needs? And in what way is there a link between regulatory demands and the possible toolbox to improve customer solutions for slow money? Christian heads the startup NewBanking and shares his insights in what can be a way forward, combining true, basic communication with simplifying digital innovation, building trust, adopted for the new digital ecology.
The secret code
– the challenge of slow money for the young generation
Henrik Rosvall, CEO, Dreams
Why do not the youngsters of today, that need it more than any other generation, save for the future? What is required to be a relevant and attractive player on the slow money market? And is there really a difference in mindset on fast money vs slow money. Henrik, innovator and founder of Dreams, takes you on his journey of success and shares his insights about the current and future banking customers, about what triggers relationships and trust – but also about what closes the door.
The Future of Money
Mikkel Rasmussen, Senior Partner, ReD Associates
Together with Cognizant, Mikkel recently completed a large study on people’s relationship to money and on opportunities for financial institutions to get people, and digital, right. The insights reveal that while people have more digital tools than ever before, their financial lives are fundamentally fragmented. They are surrounded by feelings of unrest and stress about their financial future—something called “slow money”. Mikkel will show how financial services providers can drive double-digit revenue growth and build stronger customer relationships by digitizing people’s slow money. A task that is not easy, as digitizing pension savings with success calls for a very different approach than building the next great mobile payment app.
09.15 – 09.30 Panel discussion with the sharpest takeaways
09.30 – 10.00 Welcome to continue the conversation with our heavy weight experts