How AI Can Improve Customer Experiences

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Cognizant is helping a major consumer finance company that provides personal and auto loans by applying AI to their customer interactions. The technology evaluates complaints with a goal of improving the customer help desk experience.

How New Technologies Reshape the Customer Experience

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How does the emerging technologies influence customer experience? By embedding AI and IoT into their enterprise applications, consumer-facing organizations can cultivate lasting and profitable customer relationships with hyper-personalized offers and services that deliver on the promise of digital. Today’s enterprise systems generate enormous volumes of data that can be fed into AI, machine learning (MI), […]

3 Things Applied AI Can Help You Do


Applied AI is solving both social and business problems: everything from how we’re educated, fed, transported, insured, and cared for — to what we buy, where we do business, and who we choose to trust. Watch as Karthik Krishnamurthy, Global Head of Cognizant Digital Business, talks about how AI has gone from science fiction to […]

How Financial Firms can Excel in Digital while Assuring Compliance


As financial institutions pivot to digital, they require a business-process-centric assurance strategy that connects technology and regulatory compliance — while delivering desired operational benefits. Financial services firms need to address the many nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI). Digital has opened the door to new financial services products, customer […]

Applied AI: How to Determine Your Opportunities  


According to IDC, worldwide spending on AI is estimated to grow from $8 billion in 2016 to $47 billion by 2020. While AI is hailed as a technology that will impact a number of areas, it’s another story to identify AI opportunities and to start applying AI within your own business. Use our list to […]

What you need to know about IT Infrastructure’s future


A core differentiator for a successful business today rests on the readiness of its IT infrastructure. IT that matters in the new machine age prioritizes cybersecurity, innovation, time-to-market and customer experience over cost-cutting, according to Cognizant’s latest study.  The days of the IT department being responsible for only infrastructure and operations are gone. While the […]